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**graphicz** · 19-Jun-2008, 05:40 AM

Another error!

I tried changeing the smtp server in Network Settings from 'localhost' to 'smtp.******.co.uk' (where ****** is the client's domain name) and got this error message:
INET_ATON failed - host not found (smtp.******.co.uk: )

I tried 'smtp.iomartmail.com' and just got a blank screen with 'http://www.******.co.uk/cgi-bin/mf000077.cgi' i the title bar.

I tried adding the client's email username and password but it is 'administrator@******.co.uk' and Actinic did not accept a username with the ampersand and or full stops. They have got to be in the range '!'(ASCII(33))-'~'(ASCII(126))

I am struggling here guys!
Thanks
Jonathan

**RuralWeb** · 19-Jun-2008, 06:50 AM

move host to one that is known to work with actinic eg pinbrook

**Mike Hughes** · 19-Jun-2008, 07:40 AM

There appear to be a few actinic users hosting with internetters. Your best bet might be to contact them directly and see if they can tell you what works.

remember to post the answer here if you find it for the help of others.

Mike

**graphicz** · 19-Jun-2008, 08:26 PM

Thanks Mike, but my original post showed how unhelpful Internetters were, saying they wouldn't give any support for Actinic if they hadn't sold it. Has any one from West Byfleet seen this? Internetters are meant to be a Gold trading Partner of Actinic. As for moving hosting company, the client has just moved to Internetters have had trouble with their previous company. Don't really want to move them again. Has any one got a solution? I feel very alone on this one!!!

**Mike Hughes** · 20-Jun-2008, 08:09 AM

Sorry for the confusion. I meant you should try and contact the actinic users who are on internetters, not internetters themselves. If their emails working OK then all you need to know is what their settings are.

To contact them, find the relevant posts, click on the name and then find the 'send email to...' link.

Mike

**graphicz** · 20-Jun-2008, 01:38 PM

Thanks Mike... Took me a minute didn't it?!!!! Over ten years or more I have run a number of Actinic sites on Internetters from Vs6 onwards and have never previously had any problems, I have drawn on that to try and solve the problem, but nothing has worked. Hopefully Actinic will chip in soon?
Cheers!

**Mike Hughes** · 20-Jun-2008, 03:08 PM

One thing I can see from the network settings above is that it looks as if you have smtp username and password settings entered even though authentication is not enabled. I've seen this cause problems before so it might be worth trying:

- enable authentication (just so you can access the username and password)
- clear the username and password boxes
- disable authentication

try with 'localhost' if that's what you found worked before.

Mike

PS. If that doesn't work then I'll go quiet as actinic support often won't chime in if other members are discussing the problem. If you want them to look at it your best bet is to also log a support request from the support page on the actinic website.

**graphicz** · 20-Jun-2008, 05:00 PM

Hi Mike, I did that just after I posted!
I'll ticket the Motherr Ship.

Cheers

**graphicz** · 24-Jun-2008, 09:00 PM

Not waving, drowning.

Internetters have done nothing other than say that the email address works OK. They can't look at their SMPT server error file to see what the problem was. Actinic say it is down to the hosting company, Intertnetters say it is a software issue and not supported by them, leaving me very alone with an unhappy customer.

I tried changing the SMTP ports in 'Actinic.pm'

I have tried the following in SMTP server:
localhost
smtp.iomartmail.com
smtp.clientdomain.co.uk
smtp.internetters.co.uk

Actinic Support> Unfortunately I cannot advise you on what your hosting company calls their
> SMTP server.
> Only your hosting company can give you the correct name of their server.
>
All. either with username/password unchecked,
then checked using the username and password
for the email address in business settings.

Actinic Support> This part of the software is only required if your hosting company
> requires
> SMTP authentication, and if they do not ensure that the fields are blank
> before unticking the option.
>
Internetters say that if the email address is
sending and receiving mails (it is) that is all
they can do

Actinic Support> Sorry the email address is largely immaterial, if the software cannot
> connect to the SMTP server it does not matter what the email address is.
> If the hosting company say they have provided the correct SMTP server
> (bear
> in mind that the SMTP server MUST be at the hosting company to work) then
> you will need to have them examine their SMTP server error log to see what
> is the reason for the call/email being rejected.

Is there anyone with any idea? Can I use Formmail/sendmail instead? Any one know any good scripts (I have emailed Mole End, awaiting reply.)

**Mike Hughes** · 25-Jun-2008, 07:35 AM

What's shown in the Actinic error log with the various settings? (/acatalog/error.err)

(I would look but I don't know what the URL is).

Mike

**Jan** · 25-Jun-2008, 07:37 AM

I've replied to your ticket Jonathan but we can't help unfortunately. Have you asked internetters for a sample Actinic network settings file, surely they can provide that, you may have purchased Actinic through Actinic but you have purchased the hosting through them.

If they won't do that simple thing for you then I really would recommend that even though your client has just moved to this host that they move again, if they won't help you out on a setup issue, what are they going to do when something more serious happens.

You might want to point them to this thread as well so that they can take a look at the terrible publicity they are getting here.

Regards,

**DarrenSpink** · 25-Jun-2008, 09:35 AM

have you tried the ip address ?

smtp.internetters.co.uk = 62.128.193.150

**graphicz** · 25-Jun-2008, 09:52 AM

SALVATION! "IP 10.6.0.18 rather than localhost"

Thank you all for throwing lifebuoys! I finally received this from Internetters and it works. I was on the phone to their support when it came in and they had never heard of it! Here it is:

"From: Johnathan Williamson
To: info@graphicz.co.uk
Sent: Wednesday, June 25, 2008 9:28 AM
Subject: Your Actinic Installation

Mr Chappell,

I understand you have recently had problems getting your Actinic installation on watdon.co.uk to connect for SMTP.

We are investigating the issues surrounding this and I can only apologise for the inconvenience caused. It is not the type of service we would expect any of our customers to receive, let alone one who has been with us for over a decade. As you will probably know we take issues like this very seriously and I can assure you that the agents involved will be receiving full feedback and additional training to help them handle cases like yours better in future.

You can access the SMTP Server which sits locally via the IP 10.6.0.18 rather than localhost. This is primarily a security measure to prevent spam being generated from our webservers.

If this solution does not work for you please get back in touch with me directly.

Kind Regards,
Johnathan Williamson
Customer Support Manager
www.easyspace.com
Main Switchboard: 0141 931 6400
Fax: 0141 931 6401

And we all lived happily ever after! Thanks again everyone!

Jonathan

**pinbrook** · 25-Jun-2008, 09:55 AM

There is a sendmail patch that was written for v5 or 6. You may be able to adapt this, you should be able to find it on drillpine dot biz.

mail addresses to try include mail as a prefix where you've tried smtp.

That aside i echo Jan's comments if your host wont help with getting email working you should consider what level of support you can expect from them in the future.

You've got nothing to lose by going somewhere else.

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