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Search: Posts Made By: Joyce @ Alba
Forum: SellerDeck v10 02-Dec-2016, 12:05 PM
Replies: 14
Views: 4,678
Posted By Joyce @ Alba
Thank you so much, Mike. Aplogies for delay in...

Thank you so much, Mike. Aplogies for delay in replying, but wifi problems this morning. I am indebted to you and delighted to report that it is now working! A massive thank you.
Joyce.
Forum: SellerDeck v10 02-Dec-2016, 09:34 AM
Replies: 14
Views: 4,678
Posted By Joyce @ Alba
That would be much appreciated, Mike. My email is...

That would be much appreciated, Mike. My email is sales@albayarns.com
Forum: SellerDeck v10 01-Dec-2016, 12:11 PM
Replies: 14
Views: 4,678
Posted By Joyce @ Alba
Mike, your latest replies much appreciated. the...

Mike, your latest replies much appreciated. the email is checked and working. As regards your last suggestion, I don't know how to change coding, I think that is a bit beyond my capabities.
Forum: SellerDeck v10 01-Dec-2016, 10:19 AM
Replies: 14
Views: 4,678
Posted By Joyce @ Alba
Thank you for your reply, Mike. I have done the...

Thank you for your reply, Mike. I have done the SQL query, but it is still the same. It is not just Safari or Chrome, so not that option and not the duplicate thing either.
Not sure what you mean...
Forum: SellerDeck v10 30-Nov-2016, 09:00 AM
Replies: 14
Views: 4,678
Posted By Joyce @ Alba
'Saving your order', but no link to Paypal

Last week I was contacted by a customer who found that she was unable to pay by Paypal for her purchases.
My website www.albayarns.com seems no longer to link to Paypal, but just goes to a message...
Forum: SellerDeck v10 03-Jun-2012, 09:14 AM
Replies: 11
Views: 4,011
Posted By Joyce @ Alba
Thanks again Mike, 7-zip worked a treat. I copied...

Thanks again Mike, 7-zip worked a treat. I copied the Actinic db into the site 1 folder, and took a deep breath - it worked! I had a little bit of backtracking to do, nothing to speak of. I am so...
Forum: SellerDeck v10 02-Jun-2012, 02:02 PM
Replies: 11
Views: 4,011
Posted By Joyce @ Alba
Thanks Mike, I can't seem to open the back...

Thanks Mike,

I can't seem to open the back up file to unzip it, and I am slightly wary of the uninstalling and re-installing option.
Forum: SellerDeck v10 02-Jun-2012, 11:30 AM
Replies: 11
Views: 4,011
Posted By Joyce @ Alba
I have restarted and tried again on a number of...

I have restarted and tried again on a number of occasions, but still no luck with that.

I do have a pretty recent backup - sorry to be dense here, but how do I get that to work when Actinic won't...
Forum: SellerDeck v10 02-Jun-2012, 09:21 AM
Replies: 11
Views: 4,011
Posted By Joyce @ Alba
Error message - Actinic failed to open the database DSN

When I went to open up Actinic catalog 10 this morning I got this error message:

Actinic failed to open the database DSN=ActinicCatalog10.
The database may be corrupt or the version may be newer...
Forum: SellerDeck v10 05-Apr-2012, 11:03 AM
Replies: 4
Views: 869
Posted By Joyce @ Alba
Just to close the loop on this one;in case it...

Just to close the loop on this one;in case it might help others. I got a response from Actinic which worked a treat and text is back. See solution that worked below:

Please make a snapshot first,...
Forum: SellerDeck v10 04-Apr-2012, 01:03 PM
Replies: 4
Views: 869
Posted By Joyce @ Alba
I have also sent this same query to Actinic, but...

I have also sent this same query to Actinic, but a reply may take some time.
Forum: SellerDeck v10 04-Apr-2012, 09:50 AM
Replies: 4
Views: 869
Posted By Joyce @ Alba
Thank you for your reply. Yes, there should be...

Thank you for your reply. Yes, there should be text there. I have followed your instructions, but nothing has changed.
Forum: SellerDeck v10 04-Apr-2012, 09:12 AM
Replies: 4
Views: 869
Posted By Joyce @ Alba
Lost text but not pictures from fragments

I have lost the text from my fragments the photos are showing up however.

I have tried searching for my problem in the forum for a few days now and have found a few previous reports of this...
Forum: SellerDeck v10 14-Jun-2011, 01:57 PM
Replies: 16
Views: 3,199
Posted By Joyce @ Alba
Sorry to tell you this but I don't really...

Sorry to tell you this but I don't really remember how it got fixed in the end - I was back and forward to Actinic support and they guided me through it.

Good luck with it.
Forum: SellerDeck v10 08-Jul-2010, 12:01 PM
Replies: 16
Views: 3,199
Posted By Joyce @ Alba
Update on problem - 9 days and 18 emails later, I...

Update on problem - 9 days and 18 emails later, I have managed to get my orders downloaded. Is it just me or do Actinic upgrades ever go smoothly? :(
Forum: SellerDeck v10 30-Jun-2010, 10:55 AM
Replies: 2
Views: 870
Posted By Joyce @ Alba
Thank you very much - that's fixed that problem....

Thank you very much - that's fixed that problem. What would we do without this forum - you all KNOW so much!!
Forum: SellerDeck v10 30-Jun-2010, 06:25 AM
Replies: 16
Views: 3,199
Posted By Joyce @ Alba
Purged and refreshed, but still the same message.

Purged and refreshed, but still the same message.
Forum: SellerDeck v10 29-Jun-2010, 06:49 PM
Replies: 16
Views: 3,199
Posted By Joyce @ Alba
I have just tried that - but still the same error...

I have just tried that - but still the same error messsage sadly.
Forum: SellerDeck v10 29-Jun-2010, 05:20 PM
Replies: 16
Views: 3,199
Posted By Joyce @ Alba
Download order error message

I have just completed my upgrade from v9 to version 10.01, and I am getting an error message; 'you cannot download orders before uploading the whole site. Please upload your site first.' I did the...
Forum: SellerDeck v10 29-Jun-2010, 02:54 PM
Replies: 2
Views: 870
Posted By Joyce @ Alba
Real time stock control v10.01

I have just upgraded to 10.01, and when I enabled stock control in settings; the amounts appear as the actual (input on the old version - 9) plus one - ie if I have 10 items in stock it shows as 11....
Forum: SellerDeck v9/v8 15-Apr-2010, 05:46 PM
Replies: 4
Views: 1,056
Posted By Joyce @ Alba
I am to get it as part of this upgrade - Actinic...

I am to get it as part of this upgrade - Actinic said it wasn't ready yet?
Forum: SellerDeck v9/v8 15-Apr-2010, 03:10 PM
Replies: 4
Views: 1,056
Posted By Joyce @ Alba
Sorry to be so thick, but I am struggling to find...

Sorry to be so thick, but I am struggling to find the place to put this so that all products have the code and I don't have to do them individually.
Forum: SellerDeck v9/v8 15-Apr-2010, 02:17 PM
Replies: 4
Views: 1,056
Posted By Joyce @ Alba
Stock monitoring/control

I have just upgraded to v9.05 of catalogue from v8. Previously I had the amount of stock showing and it counted down as sales were made. Apparently, this must have been a variable the designer put in...
Forum: SellerDeck v9/v8 09-Apr-2010, 02:45 PM
Replies: 2
Views: 2,494
Posted By Joyce @ Alba
Thank you for your suggestions. Having spoken...

Thank you for your suggestions. Having spoken with Actinic today I have a snag with this, as I only have a client copy and cannot get access to the design aspect. It seems I can upgrade and get this...
Forum: SellerDeck v9/v8 09-Apr-2010, 10:16 AM
Replies: 2
Views: 2,494
Posted By Joyce @ Alba
Non Actinic front page - can I 'Actinic' instead?

My website is getting old :( and I currently have the home page and one or two others that are non-Actinic. I would like to get rid of these, take the home page and others back into Actinic V8 and...
Showing results 1 to 25 of 40

 

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