My SellerDeck Account | Newsletter | Free Trial

Community and Knowledge Base

  #1  
Old 12-Apr-2012, 02:26 PM
joybelle joybelle is offline
Registered User
Join Date: Mar 2012
Full Name: Joy Hepworth
Posts: 9
Thanks: 2
Thanked 0 Times in 0 Posts
PSP Bounce Page Layout

Hi,
We are currently using v9 with Actinic Payments. We've noticed recently that some customers are failing to complete checkout with Credit Card and are returning to select payment by Paypal. Having tested the checkout pages it appears that the bounce page to Actinic Payments appears only for a fraction of a second (and therefore unreadable) and is also missing the company logo at the top. It looks rather dodgy and some customers are are obviously concerned. The Paypal bounce page on the other hand displays fine and gives a delay of 1-2 seconds.
We are using standard actinic design layout and have checked all design/layout settings and cannot find the problem.
So, can we slow the Actinic Payments bounce page delay (without delaying the Paypal bounce even further) and how to get the page to display properly with the company logo.
Hope someone can help with this niggly one!
Reply With Quote
  #2  
Old 12-Apr-2012, 02:31 PM
Duncan Rounding's Avatar
Duncan Rounding Duncan Rounding is offline
Administrator
Join Date: Sep 2005
Full Name: Duncan Rounding
Posts: 10,136
Thanks: 76
Thanked 412 Times in 381 Posts
Take a look in Design View at the layout for the Page Type 'Bounce Page' and see if it looks correct.
__________________
SellerDeck/Actinic Report Modifications - Add your logo to your invoice - email for information
Integrated e-Commerce Web Design
SellerDeck/Actinic Upgrades, Custom Designs, Layout Modifications and General SellerDeck/Actinic Help
Reply With Quote
  #3  
Old 12-Apr-2012, 02:38 PM
joybelle joybelle is offline
Registered User
Join Date: Mar 2012
Full Name: Joy Hepworth
Posts: 9
Thanks: 2
Thanked 0 Times in 0 Posts
Hi Duncan,
Thanks for coming back.
Yes, preview for bounce page layout looks fine in Design View.
Reply With Quote
  #4  
Old 12-Apr-2012, 03:17 PM
Duncan Rounding's Avatar
Duncan Rounding Duncan Rounding is offline
Administrator
Join Date: Sep 2005
Full Name: Duncan Rounding
Posts: 10,136
Thanks: 76
Thanked 412 Times in 381 Posts
Wht's the URL Joy?
__________________
SellerDeck/Actinic Report Modifications - Add your logo to your invoice - email for information
Integrated e-Commerce Web Design
SellerDeck/Actinic Upgrades, Custom Designs, Layout Modifications and General SellerDeck/Actinic Help
Reply With Quote
  #5  
Old 12-Apr-2012, 03:31 PM
joybelle joybelle is offline
Registered User
Join Date: Mar 2012
Full Name: Joy Hepworth
Posts: 9
Thanks: 2
Thanked 0 Times in 0 Posts
Site url is:

http://www.memories-online.co.uk

have attached print screen of bounce page in IE

thank you
Attached Images
File Type: jpg act psp bounce.jpg (96.3 KB, 47 views)
Reply With Quote
  #6  
Old 15-Apr-2012, 11:52 AM
joybelle joybelle is offline
Registered User
Join Date: Mar 2012
Full Name: Joy Hepworth
Posts: 9
Thanks: 2
Thanked 0 Times in 0 Posts
I now appear to have sorted this little problem. Have identified that all the pages EXCEPT the PSP bounce page to Actinic Payments were correctly locating the corporate logo image in the designated site folder.

This one bounce page for whatever reason was trying to find the logo in the Actinic default site1 folder. So for the moment I have copied the image to that other folder, and then to avoid duplicate file errors on upload, I renamed the original logo image as logo-image1, saved in the designated site folder and then changed the Company Logo pathway in the site/brochure page layout settings.

I then found a thread from 2008 about slowing down the bounce page delay which I will look at carefully (cos I'm rather frightened of changing script).

Hope this helps anyone else having the same problem.
Cheers.
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT. The time now is 03:47 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.