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SD16 (Enterprise) Hanging on Preloading Filtering Pages

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    SD16 (Enterprise) Hanging on Preloading Filtering Pages

    Morning all - happy Christmas.

    We've encountered a very unhelpful bug in 16.0.4 - The software is hanging on the "Preloading Filtering Pages" step of an upload - every thing else goes fine.

    SD Support have so far been unable to reproduce this on their machines connected with our site & server (hosted by SD)

    This has started in the last couple of weeks - Wondering if anybody else has encountered this as of yet?

    Many thanks in advance.

    Matt. M - SMR Bathrooms.
    Matt. M - SMR Enterprises Ltd.

    #2
    Might it be connected to the recent Windows Creator update? When our main PC updated last week, SD 2016 (not enterprise) was completely wrecked. We used the repair feature of the install software and fortunately whatever had been undone by Mocrosft was rectified.
    Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

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      #3
      Hi Jules

      This was our first train of thought - our primary development machine was hit with this wonderful Windows update as well. We've repaired / reinstalled to no avail.
      Matt. M - SMR Enterprises Ltd.

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        #4
        What a nuisance. Does it work on another machine?
        Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

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          #5
          So am I reading this right, that sellerdeck can upload your site from one of their PCs to your server and it works for them?

          It’s very strange isn’t it. The only things I can think of are

          - try a different PC as Jules suggests
          - check your anti virus isn’t blocking for some reason
          - compact and repair the database
          - try changing the script number to force a fresh update
          - try the same thing they’ve done. Ie import the snapshot you sent them into a new site and try to upload from that.

          Mike
          -----------------------------------------

          First Tackle - Fly Fishing and Game Angling

          -----------------------------------------

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            #6
            Thanks for the ideas Mike, see below
            Originally posted by Mike Hughes View Post
            So am I reading this right, that sellerdeck can upload your site from one of their PCs to your server and it works for them?

            It’s very strange isn’t it. The only things I can think of are

            - try a different PC as Jules suggests - Tried 4 machines, no dice!
            - check your anti virus isn’t blocking for some reason - Interesting point - trying this now
            - compact and repair the database - No can do - SQL server!
            - try changing the script number to force a fresh update - Tried several times, no luck
            - try the same thing they’ve done. Ie import the snapshot you sent them into a new site and try to upload from that. - Tried several times, no luck

            Mike
            Matt. M - SMR Enterprises Ltd.

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              #7
              Originally posted by guccij View Post
              What a nuisance. Does it work on another machine?
              Unfortunately not - same issues.
              Matt. M - SMR Enterprises Ltd.

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                #8
                Mike - You solved it!

                Antivirus was the issue at hand here.

                Can't thank you enough for this!
                Matt. M - SMR Enterprises Ltd.

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                  #9
                  Yay!!! Well done Mike!
                  Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

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