My Sellerdeck Account | Free Trial

Sellerdeck Community and Knowledge Base

  #1  
Old 19-Nov-2017, 01:00 PM
bagcraft bagcraft is offline
Registered User
Join Date: May 2010
Full Name: gary
Posts: 16
Thanks: 4
Thanked 0 Times in 0 Posts
Fatal Error importing snapshot

I cant import my backup snapshot from another pc, i am receiving the following:

FATAL ERRORS
(file Export files.cpp, Line 170-Archive error 13 - extract selected files call failed
Libary error-Chilk at Log;
Get Entry By Name:
Dll Date: oct28 2013
Chilk at version: 9.4.1.68
unlock prefix: SellerZip
username: DESKTOP-2TP39KC:wor
architecture: Little Endian; 32-bit
Language visual++8.0
verbose Logging :0
entry To fine./catalog-site/actiniccatalog.mdb
case sensitive: 0
found entry and returning zip entry object
get by name
chilk at log
has been caught



THANKS IN ADVANCE TO ALL THOSE THAT HAVE TAKERN THE TROUBLE TO HELP ME
Reply With Quote
  #2  
Old 19-Nov-2017, 01:27 PM
Duncan Rounding's Avatar
Duncan Rounding Duncan Rounding is offline
Administrator
Join Date: Sep 2005
Full Name: Duncan Rounding
Posts: 10,285
Thanks: 124
Thanked 465 Times in 422 Posts
A few things to check...

It says the file has been 'caught' , try rebooting your PC and trying again.

Are you using the same software version on both PCs?
Are you trying to recover from an earlier issue or just transfer the catalog etc. to another PC?
Can you take another snapshot form the source PC and try again?

You may have a corrupted snapshot file. The snapshot is actually a zip file renamed as .acd - see if you can open the file in 7Zip.
__________________
SellerDeck/Actinic Report Modifications - Add your logo to your invoice - email for information
Integrated e-Commerce Web Design
SellerDeck/Actinic Upgrades, Custom Designs, Layout Modifications and General SellerDeck/Actinic Help
Reply With Quote
The Following User Says Thank You to Duncan Rounding For This Useful Post:
bagcraft (19-Nov-2017)
  #3  
Old 19-Nov-2017, 01:47 PM
bagcraft bagcraft is offline
Registered User
Join Date: May 2010
Full Name: gary
Posts: 16
Thanks: 4
Thanked 0 Times in 0 Posts
Thanks Duncan for your speedy reply and resolution which I have to say worked, thank you very much
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT. The time now is 01:02 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.