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  #1  
Old 07-Feb-2011, 10:42 AM
Horsepoo Horsepoo is offline
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Two Erros since last shutdown

Cannot open the shipping and handling database. Make sure that ‘actinicsimpleshipping10’ is set up as a valid ODBC source.

I get the above error message, but then teh only option i have is to close the programme so i cant check anything.

Is anyone able to help??
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  #2  
Old 07-Feb-2011, 11:05 AM
Mike Hughes Mike Hughes is offline
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Try this from the Knowledge Base:

http://community.actinic.com/showthread.php?t=45196

Mike
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  #3  
Old 07-Feb-2011, 11:30 AM
Horsepoo Horsepoo is offline
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hi and thanks for your response. ive tried this twice now - but it still wont open.

there was already the files in place so i replaced it when given the option.

i still have the same error appear
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Old 07-Feb-2011, 12:55 PM
Horsepoo Horsepoo is offline
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ive tried this agsain and again, it comes up with 'the datasource named 'ActinicSimpleShipping10' already exists - replace it with this definition.

in selecting yes - but it still wont work.
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  #5  
Old 07-Feb-2011, 01:05 PM
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Duncan Rounding Duncan Rounding is offline
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Lorna - I think the best thing is to contact support directly for this.
It's not a common issue and it seems you have tried the posted solutions.
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  #6  
Old 07-Feb-2011, 03:12 PM
Mike Hughes Mike Hughes is offline
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Hi Lorna,

I go along with Duncan's reply. It sounds like you've tried the most likely fix without success so a talk to actinic support seems like the best approach. Especially as you can't get actinic to start up.

Actinic support ought to be able to get this working for you.

You don't have to have cover to get support from Actinic. You can register a problem online here http://www.actinic.co.uk/support-cen...t-enquiry.html and they'll get back to you.

Mike
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Old 07-Feb-2011, 03:14 PM
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leehack leehack is offline
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I'd uninstall actinic and then reinstall with an import of your latest snapshot in the meantime.
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Old 07-Jun-2016, 01:14 PM
danishouse danishouse is offline
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Did support find a solution

as I have now got the same problem in 14 where i cant open sellerdeck.

ActinicSimpleShipping14 is no a valid ODNC source.

I have excluded the folder sellerdeck 14 in antivirus and tried restart with new source of database but alas Nothing.

is uninstaling really the ONLY option???
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