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  #1  
Old 14-Nov-2017, 12:29 PM
zgap111 zgap111 is offline
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Purge Deleted Orders with Date option

Just had a call from a customer regarding his cancelled order...
- his Paypal was charged on the cancelled order.
- we use pre-authorise, so it's unusual for this to happen
- it should not be charged, we only charge on despatch.

The order/cancellation was a few weeks ago and was marked for deletion

But, we've recently purged deletions so we cannot see the deleted order (without reverting to a backup)
- if it wasn't purged, we can undelete and check the payment status to verify this query.

It would be nice to have an option to purge deleted orders older than "x" days...
"x" being a number I can choose...
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  #2  
Old 14-Nov-2017, 02:19 PM
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chris ashdown chris ashdown is offline
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Have you checked PaYPal that the payment actually took place and they are not just thinking you have their dosh
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  #3  
Old 14-Nov-2017, 02:37 PM
zgap111 zgap111 is offline
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Hi

Yes, I checked whilst having the customer on the phone.

Receipts are set on "pre-authorise" mode
so payment status should be = "pending" waiting for us to "capture"

Paypal receipt for this customer had the option to "refund",
so we must have charged it in error. I refunded it immediately.

It would be nice to have verified this on that deleted order.
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