I had a customer make two identical payments and orders on Sellerdeck v14 and Realex last night.
She made two payments because she was presented with an error message each time.
Both payments went through to my Realex Control panel without error.
Both orders went into 'pending payments provider' when they should have been in 'pending'
The call back failed.
Realex have told me there was no error detected their end otherwise I would have been notified.
They say they have a failsafe system (which seems to have failed!) which will alert me if there is an error with the callback.
There was an error with the callback and I was not notified.
What is going on?
All Realex orders are today going correctly into 'pending' However I am very worried that I may be taking payments for orders which I do not know about!
This was an intermittant issue on the old Sellerdeck Realex v10 set up. I had hoped the brand new SellerdeckV14 integration would have solved this problem?
Has anyone else been experiencing callback failures?
She made two payments because she was presented with an error message each time.
Both payments went through to my Realex Control panel without error.
Both orders went into 'pending payments provider' when they should have been in 'pending'
The call back failed.
Realex have told me there was no error detected their end otherwise I would have been notified.
They say they have a failsafe system (which seems to have failed!) which will alert me if there is an error with the callback.
There was an error with the callback and I was not notified.
What is going on?
All Realex orders are today going correctly into 'pending' However I am very worried that I may be taking payments for orders which I do not know about!
This was an intermittant issue on the old Sellerdeck Realex v10 set up. I had hoped the brand new SellerdeckV14 integration would have solved this problem?
Has anyone else been experiencing callback failures?
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