My SellerDeck Account | Newsletter | Free Trial

Community and Knowledge Base

  #1  
Old 24-Nov-2016, 12:49 PM
zgap111 zgap111 is offline
Registered User
Join Date: Oct 2006
Full Name: Tak Chiu
Posts: 318
Thanks: 21
Thanked 9 Times in 9 Posts
Paypal Express Script Problems?

I've been getting a call a day this week with customers saying they can't complete their order - shows a "script error" message...

These customers are all paying via Paypal Express

I have to instruct them to checkout the usual Sellerdeck way (Paypal Website Payments)

We've made no changes to our site and we are getting orders paid by Paypal Express

Anyone else experiencing the same?
Reply With Quote
  #2  
Old 24-Nov-2016, 02:32 PM
guccij's Avatar
guccij guccij is offline
Registered User
Join Date: Feb 2008
Full Name: Jules
Posts: 1,959
Thanks: 177
Thanked 160 Times in 146 Posts
Which Sellerdeck version are you using, and who are your hosts?

See also http://community.sellerdeck.com/showthread.php?t=56703
Reply With Quote
  #3  
Old 24-Nov-2016, 03:07 PM
zgap111 zgap111 is offline
Registered User
Join Date: Oct 2006
Full Name: Tak Chiu
Posts: 318
Thanks: 21
Thanked 9 Times in 9 Posts
We are on v16.01 & 1and1 dedicated managed server

Mon/Tue/Wed : had at least 1 call per day, with about 30 orders received as Paypal Express = 1 in 30 orders

Thu (today, & as at 14:48) : had two calls within 5 minutes of each other (about midday), so far received 10 successful orders paid by Paypal Express before midday, and 8 after midday.

I don't think Paypal are implementing their new security requirements in 2016.

But changes should be happening from January 17th 2017, see this reply I had from them:

Quote:
The reason you got the mail is due to a change we're making related to Payments Standard, essentially we have noted that there are variables being sent from your integration to PayPal which will no longer be supported.

I suspect you are correct in your description that the country code is most likely the cause, UK will not be supported from Jan 17th, you will need to change this to GB going forward, although I expect that this may be a required change on the cart provider side. Just for your own information, I've gone through the checkout a few times to test and based on what I can see with the items I purchased the integration is working normally and as expected.
Reply With Quote
  #4  
Old 24-Nov-2016, 04:07 PM
guccij's Avatar
guccij guccij is offline
Registered User
Join Date: Feb 2008
Full Name: Jules
Posts: 1,959
Thanks: 177
Thanked 160 Times in 146 Posts


I can't then see a reason why you should be having problems. Maybe go through configuring the whole PayPal Express set up again, double checking all the Merchant Login, Password and Signature plus the other settings?

We use PayPal Express and have no issues on v 16.0.2 on a 1&1 dedicated server.

Touch wood.
Reply With Quote
  #5  
Old 24-Nov-2016, 04:37 PM
zgap111 zgap111 is offline
Registered User
Join Date: Oct 2006
Full Name: Tak Chiu
Posts: 318
Thanks: 21
Thanked 9 Times in 9 Posts
Thank you for the feedback.

So far it's about 1 in 30 orders are failing, and currently today it's about 1 in 15 orders

If the settings were wrong we should not have any orders paid by Paypal Express...

Let's hope it's only us and an intermittent issue

But please post if you are having the same, then we know as a community.
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT. The time now is 11:41 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.