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  #1  
Old 20-Sep-2016, 04:33 PM
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Payments not committing sellerdeck payments

I am trying to commit todays preauthorised payments - they will not commit through v2016 or the payments login!

these are for goods already shipped
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  #2  
Old 20-Sep-2016, 08:20 PM
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See here Ed: http://www.sellerdeck.co.uk/index.ph...service-status
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  #3  
Old 20-Sep-2016, 09:20 PM
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Thanks Duncan - scary as the window of time is short to commit or the payment is reversed!
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Old 21-Sep-2016, 10:38 AM
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I had a customer called yesterday complaining of unable to pay online...

Today, most of our Paypal pre-authorised payments cannot be captured...
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  #5  
Old 21-Sep-2016, 10:46 AM
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Had a new transaction that committed Today but we have transactions from yesterday that will not commit - these are direct shipped goods that the customers now have!

How embarrassing is it going to be to call them and explain this fiasco
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  #6  
Old 21-Sep-2016, 02:08 PM
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All now working at my end if it helps anyone...
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Old 27-Sep-2016, 04:12 PM
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I have the same problem! The payment is marked as "Pre-authorized (PSP) but the "Commit" button is greyed out so I am unable to process the payment. What do I need to do to complete the order before it expires? Any help would be tremendously appreciated!
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Old 27-Sep-2016, 05:34 PM
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If it still will mot commit contact support, the issue was fixed
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Old 27-Sep-2016, 07:40 PM
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Thank you for your reply Ed. I did contact support, but they didn't get back to me yet. I'm worried that the payment pending will expire before we can process it. That's why I was wondering if there was something I could do to commit the transaction and charge the credit card.
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