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Account Refund (Credit) gets allocated as Debit...

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    Account Refund (Credit) gets allocated as Debit...

    The scenario.
    Account customer has transaction of £200 value put on his account, which was at £0.00.
    Account customer then returns £45 of value of goods.
    Refund the customers account by selecting "Refund on Account", select the customer, then enter £45 choosing the payment method "credit".

    After doing Z read, go to "customers" menu from main dashboard screen.
    Select customer in question. Click on "Accounts" tab and the following is shown... why is the credit entered as a debit?

    Date Time: Description Transaction No Debit Credit Cashier TillID Note Status
    30/05/2008 16:37 Account Debit 151 45.00 0.00 James 1
    30/05/2008 16:34 Account Debit 150 200.00 0.00 James 1


    Then click on the Purchases Tab and the following is shown:

    Till Date Tx No ProductCode Description Retail Quantity LineTotal User SerialNumber CustomerID LineNote:
    1 30/05/2008 150 200 Board (2008) 200.00 2 200.00 James 1-4
    1 30/05/2008 151 None Account Refund -45.00 1 -45.00 James 1-4


    However, when looking at the outstanding balance it shows -245.00.

    Somebody mucked up in a very VERY simple way when writing this software.

    #2
    We have stopped using the account feature as it is so unreliable it defies belief. Actinic have said that all issues will be sorted in the next, imminent release, but I feel it is very poor considering it is a very basic operation of any business to use accounts and the software is not exactly new is it?

    Comment


      #3
      Hi James,

      I can confirm that in the new version a refund on account will be listed as a credit.
      ********************
      Tracey
      SellerDeck

      Comment


        #4
        Originally posted by TraceyG View Post
        Hi James,

        I can confirm that in the new version a refund on account will be listed as a credit.

        **************

        Sale of Goods Act 1979 (as amended).

        The Act provides that wherever goods are bought they must “conform to contract”. This means that items sold by businesses must be:

        * of "satisfactory quality";
        * "as described"; and
        * "fit for purpose".

        **************

        Think the 3rd point should be highlighted here, as the Epos is quite clearly not fit for purpose, when such a simple task as getting credit and debit right seems beyond the capabilities of the software, at revision 2.92.

        Comment


          #5
          That is exactly why I am not buying this software. We would have to use accounts for taking deposits from customers and the accounts section is one of the most unuserfriendly I have seen. I have tried it and the till shows up a balance paid and also the full amount showing all at the same time.

          Who on earth helped to design this system from a users point of view I don't know. Offer of consultancy to help you re-design it still stands!

          Comment

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