My SellerDeck Account | Newsletter | Free Trial

Community and Knowledge Base

  #1  
Old 27-Mar-2015, 05:47 PM
Confused Sally Confused Sally is offline
Registered User
Join Date: Sep 2007
Full Name: Sally White
Posts: 149
Thanks: 2
Thanked 1 Time in 1 Post
Unable to access Setup

Hi, been having a few issues re networking.

I cannot get into the Set Up at the moment - is there a work around?
Thanks
Sally
Reply With Quote
  #2  
Old 28-Mar-2015, 09:01 AM
Confused Sally Confused Sally is offline
Registered User
Join Date: Sep 2007
Full Name: Sally White
Posts: 149
Thanks: 2
Thanked 1 Time in 1 Post
More Explanation of problem

I had issues with networking being established, once sorted yesterday am, tills appeared to be working normally ( we have one back office holding db and 2 tills in shop, wired.
then we got some error messgaes at lunch time - Superuser privileges not being allowed to superuser accounts, despite peramiters being set correctly. contacted Sellerdeck, Rahima compacted and updated our database - all looked good, re placed old db with fresh. then we tried ' copy dtat from server on till 2 - got error messages, then unable to gain access to set up, just on main screen - nothing happening.

Go to main till get various error messages including Microsoft Jet engine could not find mysdb not found, Whole system now down, it is saturday and I have no tills - someone please help!!!
Reply With Quote
  #3  
Old 06-May-2015, 10:35 AM
Confused Sally Confused Sally is offline
Registered User
Join Date: Sep 2007
Full Name: Sally White
Posts: 149
Thanks: 2
Thanked 1 Time in 1 Post
It would be really good if someone from Sellerdeck would bother to answer some of the EPOS queries,
Reply With Quote
  #4  
Old 06-May-2015, 11:50 AM
Confused Sally Confused Sally is offline
Registered User
Join Date: Sep 2007
Full Name: Sally White
Posts: 149
Thanks: 2
Thanked 1 Time in 1 Post
Hi,
yes, i have gone through support, and this was a while ago, I have the same issue again now and can't remember how it was sorted out. I just think if there is a fix, if it was documented here I might have been able to implement it without bothering support. I think that about a lot of the questions on the forum. That if a clear definitive set of steps were documented here it might cut down a lot of the support traffic.
Reply With Quote
  #5  
Old 25-Jun-2015, 07:30 AM
Jo@apartyshop's Avatar
Jo@apartyshop Jo@apartyshop is offline
Registered User
Join Date: Oct 2007
Full Name: Peter
Posts: 123
Thanks: 65
Thanked 2 Times in 2 Posts
This is probably why there is little or no response to posts in the EPOS forum:
EPOS Systems & Software

Quote:
Does SellerDeck still sell EPOS software?

We no longer sell EPOS software to new customers, but we still support our SellerDeck EPOS users.

How do I receive support for my EPOS software?

Anyone with a SellerDeck EPOS support contract will be able to access our support service and we’ll work hard to resolve any issues you might have.

Will there be any future upgrades or developments of the EPOS software?

No. There will be no further upgrades or developments in the SellerDeck EPOS software.
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT. The time now is 03:27 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.