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    504 Gateway Timeout

    Hi

    My site is not working today. When I try and add an item to the cart I get this error message "Gateway Timeout

    The gateway did not receive a timely response from the upstream server or application."

    I have checked permission on directories are correct, scripts for perl , CGI are enabled.

    I am not sure what else to check. Any ideas?

    Thank you in advance.

    Geraldine
    Stardust Funky Kids T-Shirts

    #2
    Odd. I can add to cart OK.

    I could also checkout with PayPal but got an error when transferring to the psp for credit cards. Is that the problem you're referring to?
    -----------------------------------------

    First Tackle - Fly Fishing and Game Angling

    -----------------------------------------

    Comment


      #3
      Hi No it won't add anything to cart. A customer also called to say it wasn't working and the host company tested and also could not add to cart. They said the engineers would look at the problem but I haven't heard back yet.
      Stardust Funky Kids T-Shirts

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        #4
        Oddly though, I haven't had any credit card payments since the site stopped working a few weeks ago when the host changed the path to root without telling me. I don't know if these problems are connected.
        Stardust Funky Kids T-Shirts

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          #5
          Originally posted by Ghome1971 View Post
          Oddly though, I haven't had any credit card payments since the site stopped working a few weeks ago when the host changed the path to root without telling me. I don't know if these problems are connected.
          You don't mention how you corrected that problem, changing paths will cause major problems unless you change the web settings to match the reality on your host.

          Malcolm

          SellerDeck Accredited Partner,
          SellerDeck 2016 Extensions, and
          Custom Packages

          Comment


            #6
            I changed the path in network settings to resolve the new path problem. Then did a complete refresh.

            (I think the IP address may have changed too and this is why Sage might not be working.)

            However, the main problem at the moment is the site is not working at all. Items can't be added to the cart.

            I have tried increasing the script ID number by 1 last night and a complete refresh but no luck.

            The server engineers came back to me and said there is nothing wrong with the server and it is to do with the scripts on my site.

            Any help would be much appreciated as I am losing Christmas sales.

            Thanks

            Geraldine
            Stardust Funky Kids T-Shirts

            Comment


              #7
              Also tried purge and refresh several times.
              Stardust Funky Kids T-Shirts

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                #8
                Have you tested your network settings?
                Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

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                  #9
                  Yes they all pass. I can upload fine too.
                  Stardust Funky Kids T-Shirts

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                    #10
                    I'm just wondering if you change your DNS settings to the defaults, you might start to be able to resolve the issue.
                    Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

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                      #11
                      The site is hosted with Fasthosts (not 1 and 1). The network setting are:
                      HTTPPROXYMODE 0
                      HTTPPROXYADDRESS
                      HTTPPROXYPORT 80
                      HTTPPROXYUSER
                      HTTPPROXYPASSWORD
                      FTPPROXYMODE 0
                      FTPPROXYADDRESS
                      FTPPROXYPORT 21
                      FTPPROXYUSER
                      FTPPROXYPASSWORD
                      SCRIPTID 2
                      SCRIPTEXT .pl
                      SMTPHOST localhost
                      WEBSITEURL http://www.stardustkids.co.uk/
                      IGNOREPASSIVEERRORS false
                      USERELATIVECGIURLS false
                      PATHTOPERL /usr/bin/perl
                      USEENHANCEFTP true
                      FTPBUFFERSIZE 4
                      FTPCLIENTTIMEOUT 60000
                      FTPRETRYDELAY 6000
                      FTPKEEPALIVEINTERVAL 30000
                      FTPSILENT true
                      FTPMAXRETRIES 12
                      FTPCONNECTTIMEOUT 30000
                      SMTPAUTHREQUIRED false
                      SMTPUSERNAME
                      SMTPPASSWORD
                      COMPRESSIONPACKETSIZE 1024
                      COMPRESSEDUPLOAD false
                      CATALOGURL http://www.stardustkids.co.uk/acatalog/
                      ONLINESTOREFOLDERNAME acatalog
                      CGIBINURL http://www.stardustkids.co.uk/cgi-bin/
                      PATHFROMCGITOCATALOG /home/linweb15/s/stardustkids.co.uk-1090611005/user/htdocs/acatalog/
                      FTPHOST ftp.stardustkids.co.uk
                      FTPUSERNAME stardustkids.co.uk
                      FTPPASSWORD xxxx
                      PATHTOCGIBIN /htdocs/cgi-bin/
                      USEPASSIVEFTP false
                      FTPPATHFROMCGITOCATALOG /htdocs/acatalog/
                      Stardust Funky Kids T-Shirts

                      Comment


                        #12
                        Originally posted by Ghome1971 View Post
                        The site is hosted with Fasthosts (not 1 and 1).
                        Then this must be wrong http://www.whoishostingthis.com/?q=stardustkids.co.uk

                        --edit--

                        Have deleted earlier post about 1and1
                        Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

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                          #13
                          I need to check the DNS because I assume when they changed my server (without telling me), the IP address might have changed as did the path. Let me check that and get back.
                          Stardust Funky Kids T-Shirts

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                            #14
                            Fasthosts are notorious for not working with Sellerdeck. If I were you, I'd get some emergency hosting from Sellerdeck or buy a Host-It package. They're great.
                            Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

                            Comment


                              #15
                              I may have to do that but it has worked until yesterday and I can't be sure it is the hosting and not something wrong with the scripting.
                              Stardust Funky Kids T-Shirts

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