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The Filter operation returned a script error. The error was: [SyntaxError; parseJSON]

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    The Filter operation returned a script error. The error was: [SyntaxError; parseJSON]

    You may find that when you go to a page on your site, which has alot of products, if you try to change page whilst the filtering is loading, you the error below. Or, you could get this error when clicking backwards and forwards in your browser below the filtering has finished loading:

    The Filter operation returned a script error. Please try again and contact us if the error persists. The error was:
    [SyntaxError; parseJSON]

    There are two solutions to this, see below:
    1. Check you have "Enable Filtering Cache" enabled on your site.
      To check this go to 'Settings | Search and filtering settings | Options'. Ensure "Enable Filtering Cache" is ticked.

    2. Apply the fix below which will also solve the problem, if the above does not help:

      1. Browse to your site folder, that could be in a location similar to the below:

        C:\Users\Public\Documents\SellerDeck 2013\Sites\Site1

      2. Open the file "actinicsearch.js" in notepad
      3. Search for the following code:

        Code:
        ShowJSONError(e);
      4. Replace this code with:

        Code:
        if (responseText != '')
        { ShowJSONError(e); }
      5. There are two instances of "ShowJSONError(e);", so repeat the process for both instances.
      6. Save and close the notepad file
      7. In SellerDeck, go to Web | publish to web.
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