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    Actinic & WorldPay integration

    Hi,

    Since I strated using v6 I keep getting the following message when I receive an order.


    The notification failed for the following reason:
    Callback to merchant site failed

    If I'm not mistaken it seems that customers are able to make a purchase but are then not redirected to my site. I havnt a clue on this one, got any ideas anybody?

    Thanks

    James Cameron
    James Cameron
    The Glow Company UK Ltd.
    http://www.theglowcompany.co.uk

    #2
    WorldPay

    Hi James

    Don't know what could cause this problem, i am speaking to Development regarding this problem.

    Just out of interest, have you changed the Act_OCCWorldpayTemplate.html?

    Kind Regards
    Nadeem Rasool
    SellerDeck Development

    Comment


      #3
      Actinic 6 & Worldpay

      Nadeem,

      Thanks for your reply.

      No we havnt changed anything in this area.

      I appreciate your help, please let me know as soon as you can.

      Thanks

      James
      James Cameron
      The Glow Company UK Ltd.
      http://www.theglowcompany.co.uk

      Comment


        #4
        Also, have you contacted WorldPay at all? They may have a transaction log which will provide more information about what actually happened with the faulty transactions.

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