If you require assistance please call 0870 442 7617
or
Email MCS DIRECT
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If you want us to ship your purchase to an address other than the card-holder address, check this box. We can only send to the card-holder or your work address. If you wish us to deliver to your work address, we will require a fax on your company headed notepaper marked for the attention of MAIL ORDER, with your ORDER NUMBER, NAME and CARD-HOLDER ADDRESS sent to 0870 066 0807
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About Us
ICS Group are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@ics-group.co.uk, If you wish to check on the status of your order please e mail delivery@ics-group.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment only through the website. Orders can only be accepted from mainland UK and Northern Ireland. Any orders received from outside these areas will not be processed
If you wish to check on the status of your order please e mail delivery@ics-group.co.uk
We accept all major credit cards and debit cards, except American Express.
If you want to pay by credit card over the telephone please call 0870 442 7617.
If you would like to pay by cheque (payable to ICS Group) please send it to: - ICS Group, 252 Loughborough Road, Leicester. LE4 5LH. It will take 10 days for your cheque to clear, after which time we will despatch the goods.
Shipping And Handling
Goods are despatched by City-link ( SUBJECT TO STOCK AVAILABILITY ) , subject to our terms and conditions as stated. . You will only be charged once for delivery not per item. If you wish to check on the status of your order please e mail delivery@ics-group.co.uk
Delivery Schedule
Goods are despatched by City-link courier service , subject to our terms and conditions as stated. If you wish to check on the status of your order please e mail delivery@ics-group.co.uk ( SUBJECT TO STOCK AVAILABILITY )
Back Orders
If your item is not in stock, we will back order for you. If you wish to check on the status of your order please e mail delivery@ics-group.co.uk
Tax Charges
All Prices shown are inclusive of VAT at 17.5%
Guarantee
ICS Group are committed to providing quality products and customer service, however on rare occasions products may be found to be faulty or defective and in keeping with our service commitment, we offer the following returns facilities: - For a return authorisation please call 0870 442 7617 (Mon-Fri 9-5), this number must be used on the return form we send out to you and in any future correspondence.
We cannot accept liability for packages damaged during transit.
The RA number must be clearly marked on the outside of the packaging.
Proof of postage is not proof of delivery, therefore please use a recognised courier and make sure your goods are adequately insured.
We will accept the return of faulty products for repair during the guarantee period, however we levy a standard charge of £25 plus vat for units that have no fault found on testing by our service agents. This is in addition to any carriage charges.
Reaching Us
If you need to reach us, please email us on sales@ics-group.co.uk, alternatively, you can call on 0870 442 7617 (International +44 116 261 0456) or write to us at ICS Group, 252-258 Loughborough Road, Leicester, LE4 5LH, If you wish to check on the status of your order please e mail delivery@ics-group.co.uk
Privacy Policy
ICS Group do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.
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Copyright © 2004. ICS GROUP All rights reserved.