| Sellerdeck Payments by Opayo and Sellerdeck Payments by NMI will be sunsetting on 31st May 2023. On the 1st of June, these payment gateways will no longer be available to process new transactions. We will maintain the service for an additional month to allow for refunds and downloading of reports. Sellerdeck Payments by Opayo and Sellerdeck Payments by NMI are being replaced by SellerdeckPay powered by ClearAccept: https://www.sellerdeck.co.uk/sellerdeckpay |
Question: In my SellerDeck Payments Admin area, a transaction has been voided because the CVV2 value was incorrect (I have CVV2 is set to enforce), but in the approved column there is a tick, how can this happen?
Answer: This can happen, for example, if bank declined the transaction because the CVV2 value was incorrect. The card issuing bank may approve the transaction because they do not enforce CVV2; therefore the transaction can be approved approved. Therefore the approved column will have a tick.
The transaction will be voided by SellerDeck payments because you have CVV2 is set to enforce, therefore the transaction will be voided.