Internal Server Error when going to Checkout

[purple-ferrets]

Hi,

Having spent the last week learning Actinic from the bottom up, changing one thing at a time, and seeing what the impact is, I have created a very simple site, to test things out. I am totally new to "Shopping Carts", and I only normally dabble in high level programming, so want to stay well clear of adapting the templates etc, or going anywhere near changing the actual HTML

I am not sure if this has any impact, but we downloaded the demo a couple of months ago, My wife had a play, but found it too frustrating and ended up deleting it when the trial period ran out. Currently, I have a bit more time to work on this, so have just got around to loading it onto my laptop and testing it in earnest. We have not yet purchased it, so it is still in the Demo mode. There are currently only about 20 items in the shop purely to test layouts etc

I have up-loaded it to my Hosting site, and after having a tonne of problems, most of which I have resolved thanks to varies post on here, I have 2 problems left.

One is the Email SMTP problem that seems very common, I have tried everything I have found on here (Localhost, IP address, with and with out UN PW etc), and I am currently waiting for my Host to get back to me.

The second is more frustrating, When I get through to pressing the Check out button, I get a 500 Internal Server Error. It then tells me to contact me, to resolve the issue. I am now talking to myself so many times, I can hear an echo . Is there a log file or something that explains the error more clearly.

I have tried refresh, and even deleting the whole site, and re-uploading from scratch several times.


Lastly, as a suggestion, would it possible to create a list of Hosting providers that are actinic friendly. I have seen post asking about this, but there seem to be a lack of answers. I appreciate a lot of people host only for the people they write for. But there must be others who do not, and have found good reliable hosts, and who would like to recommend them.

Thanks for your time.

Clive

[pinbrook]

500 internal server error sometimes is due to permissions, are your sure cgi-bin has 755 permission. You may need to wait until after your SMTP has been resolved before testing the checkout,

what is the result of a network test?

otherwise post your network settings to see if there is an issue

or PM me if you want to test on our actinic friendly servers

[purple-ferrets]

500 internal server error sometimes is due to permissions, are your sure cgi-bin has 755 permission. You may need to wait until after your SMTP has been resolved before testing the checkout,

what is the result of a network test?

otherwise post your network settings to see if there is an issue

or PM me if you want to test on our actinic friendly servers

Thanks for your quick reply.

CGI-bin is defiantly 755, just checked again.
Network test is fine, except the SMTP error.

What exactly do you mean by "post my network" settings, is that a screen dump of the page, or is there somewhere I can find them in a text format.

Cheers

Clive

[pinbrook]

go to Network settings and use the export button to save to txt, then copy and paste here or attach as txt file.

remove username and passwords

[purple-ferrets]

Wow, that was a bit easy.


HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 2
SCRIPTEXT .pl
SMTPHOST mail.purple-ferrets.co.uk
WEBSITEURL http://www.purple-ferrets.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME *************
SMTPPASSWORD *************
CATALOGURL http://www.purple-ferrets.co.uk/acatalog/
CGIBINURL http://www.purple-ferrets.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.purple-ferrets.co.uk
FTPUSERNAME *************
FTPPASSWORD *************
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /public_html/acatalog/

I hope it makes more sense to you, than me.

Cheers

Clive

[Mike Hughes]

This one is wrong:

FTPPATHFROMCGITOCATALOG /public_html/acatalog/

try ../acatalog/

Mike

[purple-ferrets]

OK, changed that, ran "Website Purge and Refresh", but still the same problem.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 2
SCRIPTEXT .pl
SMTPHOST mail.purple-ferrets.co.uk
WEBSITEURL http://www.purple-ferrets.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME info@purple-ferrets.co.uk
SMTPPASSWORD **************
CATALOGURL http://www.purple-ferrets.co.uk/acatalog/
CGIBINURL http://www.purple-ferrets.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.purple-ferrets.co.uk
FTPUSERNAME *************
FTPPASSWORD *************
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG ../acatalog/


Thanks again

Clive

[Mike Hughes]

It looks as if the settings are now fine, but there's no index.html page in your acatalog directory.

I can't remember how you do this, as I haven't had to do it for over 3 years, but I'm sure it's fairly easy.

Mike

[pinbrook]

its always better to set the shop basepage to index.html rather than somethig like shop.html

if you insist on not letting actinic default to index.html then just create a blank html file and upload it - you should do this for security issues

[purple-ferrets]

OK, sorry to be thick.

I do not want to use Actinic as the entrance to my website (at the moment, anyway), so the index.htm, is just a normal HTML page with a hyperlink to the first page of Actinic, which is called sublimation_index.html. There is an Index.html in the DD folder in the actinic folder, but not sure what this is for.

So I guess the question is, can I only use Actinic on my website, with no normal HTML front-end, or did I completely miss understand these two replies.

Thanks

Clive

[Mike Hughes]

You need a page called index.html in your acatalog folder.

You can have whatever system you want outside of /acatalog/

have you called your home page in the acatalog section something other than index?

Mike

[purple-ferrets]

Ahhhh.. I think...

When the first page was set to index.html, when ever I went to the website, it ran the index.html, instead of my index.htm.

Because it seemed to always write this page into the root directory, I renamed it to sublimation_index.html, which it still writes to the root, although all the other pages are in the acatalog dir.

I will try re-naming it, and see if this cures the problem, the only problem then is, how do I have my page as the first page, rather than the Actinic one.

Thanks for your help, I am going to take a brake for a while, and try it later. I will let you know how I get on.

Cheers

Clive

[Mike Hughes]

I think there's a way of telling actinic to use the page in your acatalog directory as the home page (for the actinic bit of your site).

I believe this is how to do it: http://community.actinic.com/showpos...41&postcount=2

Mike

[purple-ferrets]

Well, I let Actinic be the index to my site, and I still get the same error, so it's not that.

Next!!

Cheers

Clive

[wjcampbe]

Clive - Actinic should have two index.html files - one is written to the root folder, and one in the acatalog folder (this stops people who type your web address including the /acatalog/ without a page name, from seeing the contents listing for the folder)

You have a home page for the Brochure area - that has a tick box on the General settings tab for 'use as Home page'. If that box is not ticked, and you rename the page to whatever, it will be loaded into the acatalog folder along with all the other actinic pages, and you will need to provide a link to it from your current index page.

You have a home page for the shop - the one where all your sections are listed - this one we normally name as index.html to guard the acatalog folder.