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V8 fails on upgraded 1&1 so moving to Host-It

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  • V8 fails on upgraded 1&1 so moving to Host-It

    V8 Sites using PayPal Website Payments no longer work properly under the upgraded 1&1 Linux servers. Long timeout when transferring to the PSP followed by an "internal server error" message.

    Help from 1&1 was unlikely so here's how we moved it to Host-It. The plan is to leave the domain and email with 1&1 and only move the hosting to Host-It. We'll get a fixed IP address from Host-It and point 1&1's DNS server to it.

    On Host-It / Virtual Hosting / Actinic Hosting Plans (they mean SellerDeck here).

    Choose the plan that suits your needs and click Sign Up.

    On the next page select I will update my nameservers on an existing domain Or I will register a new domain.
    Enter mydomain and .co.uk as appropriate and Continue.

    On Product Configuration / Configurable Options leave everything at No or 0, except for
    Enable Dedicated IP for site which should be checked.

    Await an email from Host-It with your site details.

    Once that arrived it seemed to be a good idea to test it before changing the DNS and performing a huge upload - so we used a V8.5.3 demo site with the following network settings (save below to a file and in SD under Web / Network Setup / Import said file):
    Code:
    HTTPPROXYMODE	0
    HTTPPROXYADDRESS	
    HTTPPROXYPORT	80
    HTTPPROXYUSER	
    HTTPPROXYPASSWORD	
    FTPPROXYMODE	0
    FTPPROXYADDRESS	
    FTPPROXYPORT	21
    FTPPROXYUSER	
    FTPPROXYPASSWORD	
    SCRIPTID	1
    SCRIPTEXT	.pl
    SMTPHOST	localhost
    WEBSITEURL	http://1.2.3.4
    IGNOREPASSIVEERRORS	true
    USERELATIVECGIURLS	false
    PATHTOPERL	/usr/bin/perl
    USEENHANCEFTP	true
    FTPCLIENTTIMEOUT	55000
    FTPRETRYDELAY	3000
    FTPSILENT	false
    FTPMAXRETRIES	3
    FTPCONNECTTIMEOUT	60000
    SMTPAUTHREQUIRED	false
    SMTPUSERNAME	
    SMTPPASSWORD	
    CATALOGURL	http://1.2.3.4/acatalog/
    CGIBINURL	http://1.2.3.4/cgi-bin/
    PATHFROMCGITOCATALOG	../acatalog/
    CODEBASE	./
    FTPHOST	1.2.3.4
    FTPUSERNAME	from Host-It
    FTPPASSWORD	from Host-It
    PATHTOCGIBIN	httpdocs/cgi-bin/
    USEPASSIVEFTP	true
    FTPPATHFROMCGITOCATALOG
    Where the 1.2.3.4 is replaced with the IP adddress Host-It issued.

    We uploaded that site and tested it was working OK.

    Now for the switch over:

    We waited for a time of day when it was very unlikely that anyone would be on the site. You could also follow the Suspend Ordering / Upload / Wait 2 hours / Download any in-progress orders route. As our 1&1 site was no longer functioning this was unnecessary.

    Log into your 1&1 control panel and under Domains, select the domain in question and click the down arrow on the far right.

    Under Domain Settings click Edit DNS Settings

    Under A/AAAA and CNAME Records / IP address (A Record) select Other IP address (also valid for Managed Cloud Hosting)

    Under IPv4 Address enter the IP address you got from Host-It (e.g. 1.2.3.4 above)

    Click Save and that's the job done at 1&1.

    We rebooted both the router and PC for good measure.

    Once both back up, check your domain name to see if the SD test site now shows up. When it does, back Into the real SD site (save below to a file and under Web / Network Setup / Import said file):
    Code:
    HTTPPROXYMODE	0
    HTTPPROXYADDRESS	
    HTTPPROXYPORT	80
    HTTPPROXYUSER	
    HTTPPROXYPASSWORD	
    FTPPROXYMODE	0
    FTPPROXYADDRESS	
    FTPPROXYPORT	21
    FTPPROXYUSER	
    FTPPROXYPASSWORD	
    SCRIPTID	1
    SCRIPTEXT	.pl
    SMTPHOST	localhost
    WEBSITEURL	http://www.mydomain.co.uk
    IGNOREPASSIVEERRORS	true
    USERELATIVECGIURLS	false
    PATHTOPERL	/usr/bin/perl
    USEENHANCEFTP	true
    FTPCLIENTTIMEOUT	55000
    FTPRETRYDELAY	3000
    FTPSILENT	false
    FTPMAXRETRIES	3
    FTPCONNECTTIMEOUT	60000
    SMTPAUTHREQUIRED	false
    SMTPUSERNAME	
    SMTPPASSWORD	
    CATALOGURL	http://www.mydomain.co.uk/acatalog/
    CGIBINURL	http://www.mydomain.co.uk/cgi-bin/
    PATHFROMCGITOCATALOG	../acatalog/
    CODEBASE	./
    FTPHOST	www.mydomain.co.uk
    FTPUSERNAME	from Host-It
    FTPPASSWORD	from Host-It
    PATHTOCGIBIN	httpdocs/cgi-bin/
    USEPASSIVEFTP	true
    FTPPATHFROMCGITOCATALOG
    Replacing www.mydomain.co.uk with your domain name.

    Click the Test button and cross fingers.

    Assuming that works, exit out of Network Setup and do a Refresh (un-suspend the site if you choose that route).
    Norman - www.drillpine.biz
    Edinburgh, U K / Bitez, Turkey

  • #2
    Thank you for the very useful post. I've got the same problem with a V905 site, so I'm signed up. Just waiting for Host-It to complete the order.

    Comment


    • #3
      Good luck Jonathan. Let us know how it goes and I'll amend my walkthrough if necessary.
      Norman - www.drillpine.biz
      Edinburgh, U K / Bitez, Turkey

      Comment


      • #4
        It all went smoothly thanks. I adopted a slightly different approach, as I'm that fedup with 1and1. I pointed the name servers to host-it and set up the email with them too. Their plesk control panel is a lot more straightforward and faster IMHO.

        I had a chat to a very knowledgeable guy in support. They seem to have vast experience of Actinic/SellerDeck. Highly recommended.

        Comment


        • #5
          The only eccentricity was with the use of localhost in email settings. Messages from the contact form seem to come through with a second email "Mike at secure18.host-it.co.uk" so I put my domain name as the SMTP server and checked username/password required etc. Works fine now.

          Comment


          • #6
            Actinic v7

            Are you aware if this solution will work for V7 as I believe I am having the same issue.

            Also is it important to ask for a dedicated IP. I would not plan on moving the domain hosting from the current provider.

            Comment


            • #7
              I've no idea if V7 will work or not. Either try it and see, or wait for another V7 user on Host-It (if any exist) to respond. I did move a V8.5.3 site to Host-It and it is running well.

              Dedicated IP not essential. It just helps with testing and with a speedy transfer of the site..
              Norman - www.drillpine.biz
              Edinburgh, U K / Bitez, Turkey

              Comment


              • #8
                Thanks for this posting Norman.
                I am just in the process of doing exactly the same, although we have already moved the ex 1and1 hosting to Sellerdeck Hosting in the interim, but don't want to leave it there long term, as the fees are just a bit too high. I need to cehck out the static IP bit, as I didn't tick that option when ordering.

                Comment

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