Checkout unique order number

[jacy]

Hi there,
I went to the checkout of my site all seemed ok but when i clicked on the checkout button, i got to the second screen with payment method chose cheque and waited for ever and got the following message
"Following error has been displayed to a customer: An error occurred while attempting to generate a unique order number. Actinic ecommerce is unable to lock the counter file. Permission denied"

I went into Actinic help/trouble shooting and clicked on Website analysis and noticed that the permissions were different for the cgi & catalog

cgi --"Files in /cgi-bin/../
C:/Inetpub/J/rwxrwxrwx 0 0 2003/07/16 09:41:11 .
rwxrwxrwx 0 0 2003/07/31 12:05:32 ..
rwxrwxrwx 0 0 2003/08/02 07:59:19 "

files in acatalog

"C:/Inetpub/J/mysite.com.au/acatalog/
rwxrwxrwx 0 0 2003/08/07 11:27:07 .
rwxrwxrwx 0 0 2003/08/02 07:59:19 ..
rw-rw-rw- 0 614 2003/08/03 08:44:46 139Z134Z58Z153A1059864286B3004.session
rw-rw-rw- 0 2754 2003/08/07 11:26:28 203Z34Z140Z11A1059777038B3580.session
rw-rw-rw- 0 12078 2003/08/06 21:16:05 3Com.html
rw-rw-rw- 0 5717 2003/08/06 21:27:38 3com_officeconnect_3c888_jacys_computer_supplies.jpg
rw-rw-rw- 0 1575 2003/08/06 21:11:04 A000.cat
rw-rw-rw- 0 253 2003/08/06 21:11:04 A0000.cat "
All catalogue files are rw-rw-rw- 0

The server is winNT what do i need to get my ISP to change so it will work properly?

Also when checking the script permissions this was the result.

Check script permissions in /acatalog folder.
Create file in acatalog...

Success
Chmod file...

Success
Rename file...

Failure - Permission denied
Remove file...

Failure - No such file or directory

Any ideas/help accepted most gratefully

Cheers,

Jacy

[Steve Zodiac]

This looks like it might be the orderlock file problem, it is normally seen where there are insufficient permissions on the acatalog directory on the web site.
With NT as well as the usual web server permissions, there are also the NTFS directory permissions to contend with also.

You need to ask your hosting company if they have given the IUSR_<servername> account the 'Change' set of permissions upon the acatalog directory, without this it will not work properly.