Clear Accept New Portal 05/09/24

[zgap111]

Just a heads up... The export function on the new portal is not the same as the old portal

My inital check show 42 matched columns, 29 unmatched, 2 with slightly different spellings, 3 extra columns

If you are using any automation to reconcile and/or checking ClearAccept's invoices, will need a review.
- unless they can have available the export matching the old portal, I will need to re-build ours = another weekend lost to Sellerdeck...

[zgap111]

the csv file isn't useable... there are comma's in the bank's names so shifts the data on some rows...

[Hugh Gibson]

I'll send that feedback through to the product manager. I've also sent a few of my own, and they're being addressed.

[zgap111]

Hi Hugh, I hope you're getting some meaningful response from ClearAccept... as I got these messages over the weekend from their support email:

Unfortunately, the old portal is no longer available. However, can you send an old report you have done with the column headers highlighted so we can see which headers you require.

They have no idea of the old vs new??
(some column names are spelt differently,

and column for date :
old = Date & Time (UTC + 0)
: understandable, it's like GMT (ignoring BST)
new = Date & Time (UTC + 1)
: I'm not sure what happens when the clocks go back next month... does this column name change to "Date & Time (UTC + 0)" ??

Later on Sunday afternoon:

Your query is now resolved, and this ticket will be closed today. If you disagree with this action– please reply to this email to keep the ticket open.

I have no idea what was resolved and I wasn't available on Sunday to see this message and respond.

I logged in today to check... looks the same... (no change to the export function)
Tried exporting = the same csv problem (new portal = no one bothered to check the csv file)

[zgap111]

Update: I've had no response from ClearAccepts two tickets.

I've checked the site again, problem persists... + I've noticed it's not just the "Issuer Name" that may contain "comma" data



This customer's first name contains a comma...
and the exported data reflects this also, so this line is also shifted.



The rest are all caused by the "Issuer Name"



This shows that ALL fields needs some sort of cleaning up for export to csv

Comparing old and new:


Surely they know what to do now?

[zgap111]

3 weeks later... my two support queries have nevr been answered... I did create a 3rd one, regarding the date/time, and I did get an answer... the "Date Time UTC+1" field is generated based on the PC's date/time... and it's true... I set my PC to HK time and it indeed change that field
[I've made a futher query on this because my PC is manually set to UTC+0 with adjust Daylight set to on, technically my PC's settings is UTC+0, also what happens when BST is over... the date/times will change on the report?]

The Date/Time from my PC was a little concerning... so I want to disable any cookies... I can't find that function on their site for this.
So I cleared all cookies... it still loaded.
So I created an exception to block = it fails to load = interesting, so the site can create cookies without my permission, and the site doesn't work if I don't allow it = needs it for the date/time field.

Anyway... 3 weeks and no answer... csv export function still broken

I see Sellerdeck v18.2.4 is released but I'm sticking to v18.2.2 so I can switch to Paypal Cards if ClearAccept doesn't bother to reply/fix the problems soon.

Haven't really heard anything from Sellerdeck since Josh's live meeting (possibly 12 months ago)... showing some sort of "better search" function and was told at the time something happening in Spring/Summer... it's Autumn now.

[zgap111]

Unticking the "Adjust for daylight saving time automatically" gives the report with UTC+0

We already have a number of extra tasks/workarounds with the Sellerdeck software
(we may have another one... I have to change my PC clock setting)