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  • Sagepay and "Error initialising payment service"

    I have just setup a sage pay account. I have started testing. I'm getting the error message "Error initialising payment service".

    I have added 8 IP address's that link to my website.

    I have contacted hosting company and got them to whitelist all the IP address's coming from Sagepay.

    I have called Sagepay and they are saying that they are not even getting contact from my website or Sellerdeck so they can't do anything their side.

    I have reinstalled this http://portal.sellerdeck.co.uk/index...ellerdeck-2014

    I'm starting to pull my hair out.

    I've read all the other threads on how to fix this and nothing is working.

    Can any of the developers help ?
    For Everyday Pet Products
    www.pet-bliss.com

    For Doggy Bling and Clothes
    www.poshpaws.ie

  • #2
    Which version of SellerDeck are you using?

    Which site is it for?

    Where is it hosted?

    Does the hosting have Crypt::SSLeay installed? If so, which version?
    Elysium:Online - Official Accredited SellerDeck Partner
    SellerDeck Design, Build, Hosting & Promotion
    Based in rural Northants

    Comment


    • #3
      Have you been through these instructions....

      http://community.sellerdeck.com/showthread.php?t=56243

      ?
      Elysium:Online - Official Accredited SellerDeck Partner
      SellerDeck Design, Build, Hosting & Promotion
      Based in rural Northants

      Comment


      • #4
        Or seen this?

        http://community.sellerdeck.com/showthread.php?t=56444
        Elysium:Online - Official Accredited SellerDeck Partner
        SellerDeck Design, Build, Hosting & Promotion
        Based in rural Northants

        Comment


        • #5
          Yes, I've read both threads and done everything on them.

          Website is www.pet-bliss.ie

          Find attached my sage IP address's.
          Your current valid IP addresses
          IP Address
          Subnet Mask
          Description
          010.227.163.001 255.255.255.000 Sage Pay DC1
          Delete
          012.129.077.037 255.255.255.255 Sage500nline
          Delete
          072.052.004.123 255.255.255.255 Prolexic IP
          Delete
          072.052.005.151 255.255.255.255 Prolexic IP
          Delete
          078.137.164.088 255.255.255.000 Lets Host 2a
          Delete
          078.137.164.088 255.255.255.255 Lets Host 2
          Delete
          078.137.164.089 255.255.255.000 Lets Host 3a
          Delete
          078.137.164.089 255.255.255.255 Lets Host 3
          Delete
          078.137.164.090 255.255.255.000 Lets Host 4a
          Delete
          078.137.164.090 255.255.255.255 Lets Host 4
          Delete
          078.137.164.091 255.255.255.000 Lethost 5a
          Delete
          078.137.164.091 255.255.255.255 Lets Host 5
          Delete
          078.137.164.092 255.255.255.000 Lets Host 6a
          Delete
          078.137.164.092 255.255.255.255 Lets Host 6
          Delete
          078.137.164.093 255.255.255.000 Lets Host 7a
          Delete
          078.137.164.093 255.255.255.255 Lets Host 7

          I will find out from hosting company about the version of Crypt::SSLeay installed
          For Everyday Pet Products
          www.pet-bliss.com

          For Doggy Bling and Clothes
          www.poshpaws.ie

          Comment


          • #6
            As far as I can see, the reason SagePay is not working is because the IP address for your website is

            78.137.164.95

            which is not listed in the list of IP addresses you provided (and I'm not sure why you've got so many listed?)
            Elysium:Online - Official Accredited SellerDeck Partner
            SellerDeck Design, Build, Hosting & Promotion
            Based in rural Northants

            Comment


            • #7
              Sorry, it looks like my copy and paste didn't put everything in :
              Please see attachment
              Attached Files
              For Everyday Pet Products
              www.pet-bliss.com

              For Doggy Bling and Clothes
              www.poshpaws.ie

              Comment


              • #8
                Crypt-SSLeay-0.72 (0.72).

                Sellerdeck 2014 - 14.0.3 PIDE

                Hosted in Ireland
                For Everyday Pet Products
                www.pet-bliss.com

                For Doggy Bling and Clothes
                www.poshpaws.ie

                Comment

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