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Brexit Phase II - IOSS

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    #16
    Well, the first consignment we have sent via the Royal Mail's PDDP service hasn't had the most auspicious of starts. The German customer has been contacted by DHL (who apparently deliver Deutsche Post's Tracked packages for them) and asked to pay a clearance charge on each, plus an incorrect higher-level rate of VAT! He should have just had the packages delivered with any fees then invoiced to us. The Royal Mail are investigating...

    The fact that these packages contain replacements of an order sent to our German customer because DPD didn't manage to deliver the original parcel (he paid the required duty, but the package is still being returned to us!) is a reflection of the chaos in the postal system throughout Europe at present.

    These are all shipments without IOSS, obviously. In the longer term, I expect we'll need to sign up for IOSS one way or another but I can't see how we'll be able to work it as quite a few of our European orders come through the post from older folk without internet access. With varying rates of VAT in pretty much every country (ranging from 0% up to 25% on books), it would be extremely difficult to get them to pay the correct amount. Heck, half of our customers can't add up their order totals correctly in the first place, so trying to get them to calculate an extra 4%, or 7% or 9% would be all but impossible! Especially as VAT is also charged on the postage as well.

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      #17
      Originally posted by Mariner View Post
      Well, the first consignment we have sent via the Royal Mail's PDDP service hasn't had the most auspicious of starts. The German customer has been contacted by DHL (who apparently deliver Deutsche Post's Tracked packages for them) and asked to pay a clearance charge on each, plus an incorrect higher-level rate of VAT! He should have just had the packages delivered with any fees then invoiced to us. The Royal Mail are investigating.
      ....
      These are all shipments without IOSS, obviously. In the longer term, I expect we'll need to sign up for IOSS one way or another but I can't see how we'll be able to work it as quite a few of our European orders come through the post from older folk without internet access. With varying rates of VAT in pretty much every country (ranging from 0% up to 25% on books), it would be extremely difficult to get them to pay the correct amount. Heck, half of our customers can't add up their order totals correctly in the first place, so trying to get them to calculate an extra 4%, or 7% or 9% would be all but impossible! Especially as VAT is also charged on the postage as well.
      Question is have Royal Mail signed up for IOSS and applied this in their API for the PDDP service?

      Ebay seem to have this wrapped up in that the EU customer pays the VAT due on an order direct to ebay and this is confirmed on the postage delivery label on the bottom line beneath the delivery address and on the electronic customs declaration to avoid additional VAT being applied at the border:
      VAT Paid : IOSS - IM2760000742

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        #18
        Originally posted by Mantra View Post

        Question is have Royal Mail signed up for IOSS and applied this in their API for the PDDP service?

        Ebay seem to have this wrapped up in that the EU customer pays the VAT due on an order direct to ebay and this is confirmed on the postage delivery label on the bottom line beneath the delivery address and on the electronic customs declaration to avoid additional VAT being applied at the border:
        VAT Paid : IOSS - IM2760000742
        After a hectic/chaotic (delete as applicable) pre-Christmas period, this is the first time I've had the chance to look back at this thread.

        My understanding is that PDDP is entirely external to IOSS. They are achieving the same thing (i.e. faster passage through the postal stream without customs clearance charges) but via different routes. PDDP more for larger orders for customers who don't want the expense and inconvenience of signing up to IOSS, the record-keeping, the payments to an EU tax authority etc etc. The Royal Mail arrange the clearance directly, liaising with the postal authority/customs in the destination country. This is why so few destinations are currently covered. In the case we mentioned (the only occasion we've used PDDP, as it turns out), an IT error led to the issue. The Royal Mail refunded our shipping fees, we refunded the customer. Hardly ideal but hopefully something which wouldn't happen if we were to use the service again.

        The number of hours I've spent battling to get information about packages sent to the EU over the past six month via the Royal Mail/DPD is just shocking. The IT problems in Italy have caused chaos for packages sent without IOSS (and there have been big delays with ebay orders using IOSS), to the extent that the Royal Mail isn't recommending that packages are sent to Italy since 22nd December. Italian customs reportedly have a massive backlog of packages to clear which will hopefully be sorted out during the next couple of weeks as we're actually holding a couple of packages for customers who ordered during late December! DPD have been utterly hopeless to the extent that we're going to look elsewhere. If our 'account manager' ever answered his phone or responded to e-mails it might be different, but I've literally not been able to contact him for months!

        We haven't been able to consider setting up IOSS yet so send packages to the EU on the understanding the customer will have the inconvenience and expense of paying the VAT and clearance charge. We've been informed of the whole gamut of situations. A handful of customers apparently receive their packages without being asked to pay anything (must be a glitch). In many countries, customers are being charged the incorrect rate of VAT (we only sell books which a lower-rated in most countries). This is the difference between 4% and 22% VAT in Italy, for example. 4% and 21% (I think) in Spain. We simply don't know how many customers are being charged the incorrect rate of VAT for their deliveries as we don't have any feedback from most of them. We no longer send packages to Italy via DPD. For some reason, Italian customers were being charged between 25% and 33% of the order value before they could receive their packages from DPD! Something to do with the charge of the agent who ship packages in through Switzerland for DPD, I suspect, although it was impossible to get a clear answer from anyone at DPD.

        Customs clearance charges in many countries are low (6 or 7 Euros or thereabouts) but there are outliers. Belgium charges something like 24 Euros per packet (plus the VAT) for customs clearance so we've lost almost all our Belgian business. Denmark charges the equivalent of 20 Euros for customs clearance and their VAT on books is 25%. A handful of Danish orders last year, unsurprisingly. Most concerningly is that we sent a Spanish customer 3 tracked packages towards the end of December and he has been charged over 98 Euros to receive them! He sent us a sample invoice and, though the correct rate of 4% VAT has been charged, there were handling and customs fees totalling 25 Euros for each package! That's the same range as we've seen for countries such as Belgium and Denmark. As I mentioned, there is no way to know what customers in various countries are being charged, but I suspect we won't be seeing a lot of older customers coming back to us this year.

        The reason I came back to this forum was to check to see if there was any further mention of IOSS but a quick search would indicate not, which is very disheartening. If the Taxamo Assure API supported by the Royal Mail could be compatible with Sellerdeck, it would make IOSS a possibility for some of our sales, at least. The customers are charged the correct VAT at the point of sale, Taxamo arrange the payments and so forth for the IOSS and then the seller is charged just 2 per package sent. I see there is no mention of this on the whole of this forum which isn't promising.

        Does anybody here have any experience of IOSS but for sales on ebay and Amazon marketplace?

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