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Unknown class / zero charge

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  • Unknown class / zero charge

    I've received an order from abroad, paid by PayPal Express that's got a shipping class of "unknown" & a zero delivery charge. The order weight is greater than any services that we offer on the site. Our shipping is on zone/class, with "do not allow" set if shipping band not defined. I don't think it's relevant, but the available shipping options are all set to "Don't allow excess".

    I would have though that a "please contact, blah blah" error would have been displayed to the customer due to the "do not allow" setting, but it seems they were able to surf on through & complete the order without a delivery fee - I'm assuming that this may have something to do with PP Express, but not entirely certain.

    Any advice appreciated. - Online Airbrush, Craft & Graphics equipment supplier

    Harder & Steenbeck Airbrushes
    Iwata Airbrushes
    Werther Sil-Air & Sparmax Airbrush Compressors
    Craft & Modelling Tools