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Modify invoice without issuing new Invoice Number

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    Modify invoice without issuing new Invoice Number

    I am sure I have read comments about this before but cannot find previous related threads.

    If I need to make a minor correction to the customers details such as a spelling mistake after I have printed an invoice Actinic forces me to create a new invoice number which drives me mad.
    Surely there is no need for a new number and just causes confusion.

    Even if I was to change line items or prices I would still like the choice of whether I want a new invoice number or not as the software doesn't know if the invoice has been issued yet just because it has been printed.
    It should me my choice and not Actinic's.

    Please tell me this is improved in V10.
    Darren Guppy
    Golf Tee Warehouse
    Golf Tees and Golf Accessories.

    #2
    I have raised this as a usability issue, but unfortunately it won't be fixed in v10 - at least not to begin with.
    Bruce Townsend
    Ecommerce Product Manager
    Sellerdeck Ecommerce Solutions

    Comment


      #3
      Can someone confirm if this has been fixed in SellerDeck 2013, as I will be registered for VAT from 1st August and don't want Invoice numbers vanishing from the system and replaced with a brand new invoice number just so I can correct a spelling mistake in an address of correct/change the email address.

      HMRC require sequential invoice numbering and copies kept of all invoices even if cancel, but once a change is made SellerDeck/Actinic has no record of the old number. I would have to print a pdf copy of the invoice before making any minor changes but a bit of a hassle that shouldn't be necessary.

      What I would also like to be able to do is send a whole batch of invoices to the PDF printer once a week or at the end of each day so I can keep an electronic copy of all invoices produced but on V9 (and I assume in the latest version) the name sent to the PDF printer is "Crystal Reports - Invoices.rpt" and therefore would require the invoices to be printed one at a time and manually given a suitable name such as the invoice number.
      Darren Guppy
      Golf Tee Warehouse
      Golf Tees and Golf Accessories.

      Comment


        #4
        Sorry for the delay in replying. We have a plan to resolve this in the future, but unfortunately it is not in SellerDeck 2013, and we cannot say when it will be done
        Bruce Townsend
        Ecommerce Product Manager
        Sellerdeck Ecommerce Solutions

        Comment


          #5
          This is also something that has been annoying me for ages. Can something please be done asap please.

          Also if part of an order is returned any chance the program can raise a credit note rather than again having another invoice number issued.

          Comment


            #6
            To overcome the problem until there is a fix I have been editing the entry in the access database directly to change the invoice number back to its original and update the last invoice number entry to avoid any jumps in invoice numbers.
            Darren Guppy
            Golf Tee Warehouse
            Golf Tees and Golf Accessories.

            Comment

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