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    Order Received e-mails

    Hi,

    So far so good with V11

    Orders coming through, customer accounts being created and order tracking working !

    I am trying to put a link into the Order Received e-mail that is sent to the customer so that they can go directly to their Customer Account/Order Tracking from the e-mail.

    I have tried creating a custom variable and putting this into the e-mail template, but it does not work. Does anyone have any suggestions please?

    PS: I have suggested to Actinic that this should be incorporated as standard and they have added to the wishlist for a future release.
    Steve Jordan
    -----------------------------
    Error 404 - Page not found

    Sellerdeck V11.03 - Business - Actinic Payments -
    Sage Accounts 50 V16 2012 Sellerdeck Link

    Acacia Masonic Regalia Masonic Regalia Masonic Forum

    #2
    Originally posted by Brightstar View Post
    I am trying to put a link into the Order Received e-mail that is sent to the customer so that they can go directly to their Customer Account/Order Tracking from the e-mail.

    I have tried creating a custom variable and putting this into the e-mail template, but it does not work. Does anyone have any suggestions please?

    PS: I have suggested to Actinic that this should be incorporated as standard and they have added to the wishlist for a future release.
    As the customers can track their orders through the link my.domain/cgi-bin/ot000001.pl?ACTION=SHOWFORM why do you not just add this link to the email.

    EDIT:
    The Automatic email is stored on in a txt file and is not generated from the order received email design in the Actinic. You will need to edit the Act_CustomerEmail.txt and you can put a url link in here.
    It is even possible to include the order number and postcode automatically but this does not work as the space in the post code needs to be a + in the final string so a bit of Perl coding would be needed.

    Malcolm

    SellerDeck Accredited Partner,
    SellerDeck 2016 Extensions, and
    Custom Packages

    Comment


      #3
      Originally posted by malbro View Post
      As the customers can track their orders through the link my.domain/cgi-bin/ot000001.pl?ACTION=SHOWFORM why do you not just add this link to the email.
      this is the full url to look up an order http://customer-site4.toddesigns.co....N=LOOKUP_ORDER, that is a dummy site but the link should display the order details

      Malcolm

      SellerDeck Accredited Partner,
      SellerDeck 2016 Extensions, and
      Custom Packages

      Comment


        #4
        Originally posted by Brightstar View Post
        Hi,

        So far so good with V11 .
        Have you looked at your site in chrome, the mega menu is just a list of links, looks ok in IE.

        Nigel
        Offering a wide range of shade loving plants suitable for the woodland garden. http://www.plantsforshade.co.uk

        Comment


          #5
          Originally posted by plantsforshade View Post
          Have you looked at your site in chrome, the mega menu is just a list of links, looks ok in IE.

          Nigel
          Interesting that is a V11 site out of the box. Looks fine in firefox too which is what I was using to test the emails. It is just a dummy site uploaded quickly to check out the emails but needs looking into. thanks

          Malcolm

          SellerDeck Accredited Partner,
          SellerDeck 2016 Extensions, and
          Custom Packages

          Comment


            #6
            Hi Malcolm

            It was really the masonic site I was mentioning but it seems to be happening on a number of sites with dynamic menus. That one seems to be a teclan mega-menu.

            Nigel
            Offering a wide range of shade loving plants suitable for the woodland garden. http://www.plantsforshade.co.uk

            Comment


              #7
              Originally posted by plantsforshade View Post
              Hi Malcolm

              It was really the masonic site I was mentioning but it seems to be happening on a number of sites with dynamic menus. That one seems to be a teclan mega-menu.

              Nigel
              Really odd as my demo site and the brightstar site display fine in Chrome (14.0) on my main machine at work but not on a laptop so it is either a version or browser setting problem.

              Malcolm

              SellerDeck Accredited Partner,
              SellerDeck 2016 Extensions, and
              Custom Packages

              Comment


                #8
                Originally posted by malbro View Post
                As the customers can track their orders through the link my.domain/cgi-bin/ot000001.pl?ACTION=SHOWFORM why do you not just add this link to the email.
                I just thought that it looked a bit 'messy'
                Steve Jordan
                -----------------------------
                Error 404 - Page not found

                Sellerdeck V11.03 - Business - Actinic Payments -
                Sage Accounts 50 V16 2012 Sellerdeck Link

                Acacia Masonic Regalia Masonic Regalia Masonic Forum

                Comment

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