web server unknown response

after upgrading to 9.0.4 everything was fine, a couple of times i have got this message when uploading or receiving orders.
nothing can be ordered from my website, tried calling actinic but they were less than helpful..

any ideas?
anyone else had the same problem?


'The web server returned an unknown response.

Possible Cause:
You are attempting to download orders
before uploading to the web site
Incorrect CGI-BIN URL in the web site details
Incorrect permissions on the CGI script on
the server (UNIX servers only)
Script corruption - Could be caused by:
Binary ftp transfer during manual installation
Incomplete transfer
Garbled transfer
etc.
Old or bad version of Perl running on server
Http server error
Wrong Path to Perl specified in the
web site details
Unknown
Recommendation:
Abort
Resolution:
Check cgi-bin script permissions
Compare cgi-bin script against local script to
check for corruption
Upgrade Perl on server (needs at least 5.002)
Run the Web | Configure Web Site Details command to verify your setup
Re-install the web site
Review server response for hints

The response was:
'C:\Inetpub\wwwroot\mainsource\cgi-bin\nq000001.pl' script produced no output



Command: extract Filename: upload.zip'

Double check your network settings, folder permissions then try a site refresh

Help | Troubleshooting

i tried going into web_network setup_test
actinic crashed
tried several times each time it crashed.

then the test worked fine and the error message has gone

this is the 2nd time this has happened though

is this a problem on my servers end?

Possibly, who are your hosts and have you contacted them? Can you ftp and check permissions?

Did you do a site refresh as I suggested? Sorry, purge and delete is perhaps a better decsription.

'Did you do a site refresh as I suggested? Sorry, purge and delete is perhaps a better decsription.'

i was with you on site refresh
youve lost me with purge and delete

Help | Troubleshooting

at the bottom of the window theres an option to purge and refresh you site.

This will undo any script changes you may have made. Also are you hosting on a windows server?

Did this ever get resolved? I am having similar problems.

I have just suffered this on SD13, any solutions, thanks Mash