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  #1  
Old 10-Feb-2018, 11:49 AM
fuzzie bear fuzzie bear is offline
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Sagepay and "Error initialising payment service"

I have just setup a sage pay account. I have started testing. I'm getting the error message "Error initialising payment service".

I have added 8 IP address's that link to my website.

I have contacted hosting company and got them to whitelist all the IP address's coming from Sagepay.

I have called Sagepay and they are saying that they are not even getting contact from my website or Sellerdeck so they can't do anything their side.

I have reinstalled this http://portal.sellerdeck.co.uk/index...ellerdeck-2014

I'm starting to pull my hair out.

I've read all the other threads on how to fix this and nothing is working.

Can any of the developers help ?
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  #2  
Old 10-Feb-2018, 03:06 PM
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Which version of SellerDeck are you using?

Which site is it for?

Where is it hosted?

Does the hosting have Crypt::SSLeay installed? If so, which version?
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  #3  
Old 10-Feb-2018, 03:07 PM
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Have you been through these instructions....

http://community.sellerdeck.com/showthread.php?t=56243

?
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  #4  
Old 10-Feb-2018, 03:11 PM
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Or seen this?

http://community.sellerdeck.com/showthread.php?t=56444
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  #5  
Old 10-Feb-2018, 05:37 PM
fuzzie bear fuzzie bear is offline
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Yes, I've read both threads and done everything on them.

Website is www.pet-bliss.ie

Find attached my sage IP address's.
Your current valid IP addresses
IP Address
Subnet Mask
Description
010.227.163.001 255.255.255.000 Sage Pay DC1
Delete
012.129.077.037 255.255.255.255 Sage500nline
Delete
072.052.004.123 255.255.255.255 Prolexic IP
Delete
072.052.005.151 255.255.255.255 Prolexic IP
Delete
078.137.164.088 255.255.255.000 Lets Host 2a
Delete
078.137.164.088 255.255.255.255 Lets Host 2
Delete
078.137.164.089 255.255.255.000 Lets Host 3a
Delete
078.137.164.089 255.255.255.255 Lets Host 3
Delete
078.137.164.090 255.255.255.000 Lets Host 4a
Delete
078.137.164.090 255.255.255.255 Lets Host 4
Delete
078.137.164.091 255.255.255.000 Lethost 5a
Delete
078.137.164.091 255.255.255.255 Lets Host 5
Delete
078.137.164.092 255.255.255.000 Lets Host 6a
Delete
078.137.164.092 255.255.255.255 Lets Host 6
Delete
078.137.164.093 255.255.255.000 Lets Host 7a
Delete
078.137.164.093 255.255.255.255 Lets Host 7

I will find out from hosting company about the version of Crypt::SSLeay installed
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  #6  
Old 11-Feb-2018, 10:33 AM
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As far as I can see, the reason SagePay is not working is because the IP address for your website is

78.137.164.95

which is not listed in the list of IP addresses you provided (and I'm not sure why you've got so many listed?)
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  #7  
Old 12-Feb-2018, 09:04 AM
fuzzie bear fuzzie bear is offline
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Sorry, it looks like my copy and paste didn't put everything in :
Please see attachment
Attached Images
File Type: png IPaddress.png (83.3 KB, 20 views)
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  #8  
Old 12-Feb-2018, 09:35 AM
fuzzie bear fuzzie bear is offline
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Crypt-SSLeay-0.72 (0.72).

Sellerdeck 2014 - 14.0.3 PIDE

Hosted in Ireland
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For Doggy Bling and Clothes
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