Click & Drop anyone?

Is anyone out there happily using Click & Drop?

I signed up for it a few months ago with the imminent withdraw of DMO & have used it on a few occasions when it's been an easier day, but it's been a bit of a long winded & frustrating exercise every time...

Being able to set products up for recall may be great for those who are consistently shipping the same things, but when no two orders that are going out are same size / weigh (comprised of multiple different items), it seems to be of little use. As setting up products appears to be of little use, everything that we put through Click & Drop is being done manually, it's mind numbing & the system doesn't seem to be set up for this.

Defaulting of the weight to gm rather than Kg's (what our scales read & just what we have been used to doing for a long time) is a pain & the apparent lack of being able to set up a printer with labels on demand is a pain as well.

All that being said, it possible that I'm just getting too old & set in my ways for this malarkey - any comments appreciated.

I did sign up for Royal Mail click and drop a few months ago but thought it was awful, far worse than DMO, so didn’t even use it.

Is it just me, or can you not lookup the address from the postcode as you can with DMO? I find this really useful as it saves lots of copying and pasting and verifies the address at the same time.

Originally Posted by Mike Hughes

Is it just me, or can you not lookup the address from the postcode as you can with DMO? I find this really useful as it saves lots of copying and pasting and verifies the address at the same time.

There is an address lookup field on right of the manual entry screen - it looks like a rehash of RM's online postcode finder & would be more at home on a tablet with a 6YO working it.....

How are you getting on with the new click and drop system, are you processing orders manually and individually or do you have an automated bulk way ?

Reasonably well & far better than I had thought. It's generally a bit slicker / quicker than DMO & seems to be a bit more stable. The only noticeable downfall is that "print on demand" could be set in DMO preferences, so printing was a one button affair (open label PDF, send to the correct printer & close). In click & drop this is a multi click affair & a pain in the a**.

We have really just transposed what we were doing manually in DMO, so no automation..... I haven't had a thorough read through the set up yet, but as far as I know the weight has to be passed along with the other data - with a couple of thousand products, & most orders containing multiple products the weight totals in Sellerdeck don't accurately reflect the actual weight. Many product weights have been tweaked to fit them into the appropriate shipping services & the weights in Zone/Class have also been massaged to get things about right - I'm struggling to see how we could set things up to be accurate with respect to the actual package weight.

The other thing that puts me off automation - at the moment, we loose some & gain some in shipping charges & it all works out about even. If it was automated as it currently is, I'll be paying RM too much for underweight packages & customers will be getting insufficient postage charges for overweight packages, neither of which would be ideal.

Happy Easter.

I do it manually too and it's definitely quite a bit quicker and easier than DMO.

Automation of things such as name and address transfer would be quite easy but I like to use the address label as an opportunity to check the address and postcode and eliminate address errors (which we do get).