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Secure Trading email: IMPORTANT | Technical support for your online payments ending

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    Secure Trading email: IMPORTANT | Technical support for your online payments ending

    Some customers have been receiving an email from Secure Trading with the following content: -

    Dear Merchant,

    Front-line support for your online payment processing is ending.

    We have contacted you several times over recent months regarding our ST2K payments platform, which you are still using.

    ST2K is our legacy platform; the majority of our merchants now use STPP, our newer, more sophisticated platform.

    From July 1st, 2015 – in one month’s time – we will be ending front-line support for ST2K.

    This means that although you will still be able to process payments as usual, you will not be able to access technical support should you have a question or a problem.


    SellerDeck are currently in discussions with Secure Trading regarding the upgrade, however be assured that the Secure Trading service within your SellerDeck software will continue after this deadline.

    #2
    Is there an update regarding this?

    We have recently received an email from Secure Trading notifying us that:
    "We are writing to remind you that on 2nd October 2015 we will be discontinuing service of our payment platform ST2K"

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