Worldpay Configuration using Trial Version

[AllforOne]

Hi

I'm a newbie, so forgive my ignorance.

I want to add my Worldpay configuration settings using the Form provider in Actinic Catalog.

I have the following from Worldpay

A Company ID

An Account ID (or rather 2 of them - 1 which is status test and 1 currently 'not yet live'

An Installation ID which is a number followed by my Company Name followed by 'Actinic (Actinic)'

Which of these should be entered into the ID and Secret Key fields required by the Actinic Configuration form ?

I've tried different permutations of them and always get the following message when I try to put through a test purchase:

"Sorry, there was an error in processing this transaction:
The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant:
The transaction cannot be processed due to one or more of the following:

the installation ID field is blank or contains invalid characters
a different submission protocol is required. For instance, a more secure submission may be required
the installation number is invalid "

Any help greatly appreciated

[Bruce]

The Company ID goes in the Merchant ID field on teh form, the secret key is the one that is set to test now.

Can you try that and let me know if it worked..

Kind regards,

[AllforOne]

Thanks Bruce,

I've tried this, and still get the same error.

I've basically tried every permutation at this stage, without success.

Any ideas ?

I'll contact Worldpay to see if they have any suggestions.

Many thanks.

[AllforOne]

Hi Bruce

I've got it to work!

I entered the installation id in the 'Merchant ID' field and the Account ID (the one set to Test) in the Secret Key field.

I tried a radically new approach. I actually read the 'Setting Up' help provided by Worldpay! I should obviously have done this originally!
As the old saying goes: RTFM !

Thanks for your help.

Regards,

Fergus

[davie_ne1]

I tried putting in the information that you specified and all i get is this message

Sorry, there was an error in processing this transaction:
The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant:

The transaction cannot be processed due to one or more of the following:

* the installation ID field is blank or contains invalid characters
* a different submission protocol is required. For instance, a more secure submission may be required
* the installation number is invalid


where did you find this setting up help provided by worldpay ??

[Bruce]

You will find that information on the World pay site

Kind regards,

[davie_ne1]

sorry to sound dumb here, but any chance of a link to the page

all I can find is how to change the actinic results template

http://support.worldpay.com/kb/integ...o_and_com.html

[Bruce]

Try this link ... http://support.worldpay.com/kb/integ.../spig9700.html

Kind regards,