1and1 and SagePay V3

[KarenBM]

Are there anyone here that are hosted on a shared 1and1 server and takes SagePay? There must be someone surely? Apparently you will no longer be able to take Sagepay payment. Just got this from 1aqnd1:

This email is in reference to the case that was escalated to our higher department. We would like to inform you that the required version 0.64 is not yet installed in our server. We are currently running on version 0.57 on our shared hosting packages and we do not have any time frame of when this be installed.

I have been rushing to create my site before the deadline and now it appears it was all in vain! Surely this can't be right.

[Goz]

The minimum version for Crypt::SSLeay is 0.57

Any version above that is fine EXCEPT for 0.64 which, for some reason, doesn't work with SagePay.

[KarenBM]

1and1 are talking out of their backsides. After hours on the phone to Sagepay and 1and1 it appears that the problem is the wrong data being sent to Sagepay from my site. Perl 5.10 is installed on my server, as are the Crypt::SLLeay modules. But there are various other problems. Will report back when solved.

[KarenBM]

Get the error message each time I click sagepay in my checkout. This is what I see in Sagepay under invalid entries (see attached screenshots).

Error 1 relates to the fact that Sellerdeck is sending the payment as deferred, which I don't have set up.
Error 2 relates to the fact that a customer has to fill out both shipping and delivery forms in checkout before that error goes away. Clearlyy that's wrong

I'm surprised that only two reasons are listed in the knowledge centre as there are definitely more.

[KarenBM]

Solved

Looks like it was something very simple. For anyone else getting this:


Error 1: In Payment & Security click on Sagepay then Configure Method and there are three options there. Mine was for some reason set to deferred, why I have no idea.
Error 2: In Business Option choose Name/Surname as name handling

Both of these gave the "Error Initialising Payment Service. Please try another method" error.

Thank you Kiran from Sellerdeck Support