V10 PSP transfer

[Mike Hughes]

OK. I have an odd one that has me stumped. Does anyone know how V10 transfers the customer to the PSP (in this case PayPoint) ?

What's happening is that on the third checkout page, instead of transferring to the PSP (without the bounce?) the 'Next' button is just opening another blank version of the external layout in the same screen. It does the same thing with Paypal but the invoice option works fine (although there's clearly no psp transfer with that).

I don't know if this is supposed to be the bounce page that's gone wrong or it's just completely buggered. The pages, javascript, etc all look the same to me as another V10 site I have that works fine.

This is an upgrade from a V9 that was an upgrade from V8 and everything else is working fine except for a couple of layout adjustments that can wait until this sorted.

The same thing happens with both Chrome and IE.

Any ideas? The site is here: www.firsttackle.co.uk

Mike

[peblaco]

I had the same issue on a different PSP, the fix given by the support team was: "1. In the design library, open the selector 'Javascript PSP Submit Form' , and on the Values tab remove and re-add the only one choice that exists for it. 2. Go back to the Basic Definition tab, and make sure that the Initial Value and the Top Level Value fields have Javascript PSP Submit Form set. 3. Upload."

[Mike Hughes]

Hi Louise,

Thanks for that. I tried several times with a few variations but sadly no luck.

My snapshot is now with support so hopefully we'll find a fix soon.

That'll teach me not to make a major change on a Friday afternoon. The upgrade all seemed to have gone so well, though.

Mike

[Mike Hughes]

An update on this.

Support quickly identified that the problem might be this upgrade issue that's been seen before and is in the knowledge base: http://community.sellerdeck.com/showthread.php?t=50454

In essence the suggested fix is an access update query

Copy and paste the SQL statement below into the page, replacing “SELECT;” if that is already in the page:

UPDATE
PageTypes, Variable
SET
PageTypes.nOuterVar = Variable.nID,
PageTypes.nInnerVar = Variable.nID
WHERE
(PageTypes.sName = "Online PSP Form") AND
(Variable.sName = "Javascript PSP Submit Form")

This looks like it should do the job as the two vars mentioned are both set to -1 in the site that doesn't work rather than 65970 that my working site and the default site have.

The only problem is that this causes the site to crash when you try and upload. So it's been sent to development to find and fix the problem.

No reply yet despite it being almost 24 hours since it was passed up.

Mike