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Old 28-Jul-2016, 06:15 PM
pjc007 pjc007 is offline
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Unhappy V10 Compatibility with litespeed httpd?

Hi,

our hosting provider recently moved our account to a new server which is running litespeed httpd rather than apache.

Since this move, we've had a few issues, one of which is still outstanding:

1) Perl moved (not a surprise). Fixed and OK.
2) cgi-bin and perl scripts permissions broken. Fixed and OK.
3) 500 Internal Server error when submitting orders. We and our provider are at a loss to find what is causing this.

Things I've looked at:

Directory permissions - seem OK - acatalog is 777, cgi-bin is 755.
Files created in acatalog - session files are being created, and Order.num/Backup.num are being updated when an order is submitted.

My guess is something is going wrong either when creating the temp file, or creating the encrypted order file.

Does anybody have any suggestions or any information we can feed back to our provider which may help them.

The ONLY thing being logged is a basic 500 error in the access log, nothing in the error log, and nothing in any internal acatalog error files.

Thanks in advance!

-PJC
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Old 29-Jul-2016, 08:13 AM
Mike Hughes Mike Hughes is offline
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Have you checked all the required perl modules are installed? I'm pretty sure there's a list somewhere.

Under Help> Troubleshooting there's a 'Web Site Analysis' option that will help with this. I'm not sure if this is in V10 or not, I know V11 does have it.

Mike
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Old 30-Jul-2016, 09:24 AM
pjc007 pjc007 is offline
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Quote:
Originally Posted by Mike Hughes View Post
Have you checked all the required perl modules are installed? I'm pretty sure there's a list somewhere.

Under Help> Troubleshooting there's a 'Web Site Analysis' option that will help with this. I'm not sure if this is in V10 or not, I know V11 does have it.

Mike
Hi,

I've set up a brand new test site on the same hosting plan to see if it has the same issue, and to simplify things like ruling out SSL issues, etc.

Sadly the test site does have the exact same problem.

Running the Web Site Analysis on both sites, the only potential issue that I can see is that we don't have the ActEncrypt1024 Perl module.

We're hosted on shared hosting and this is our 3rd different server, but the first running litespeed -- is it possible that the lack of ActEncrypt1024 is causing this 500 issue?

I've attached the output from the web site analysis from the test site in case anybody else can spot anything I've missed! (Uploaded as txt though it's actually html)

-PJC
Attached Files
File Type: txt ActinicWebSiteCheck.txt (42.6 KB, 128 views)
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Old 31-Jul-2016, 10:35 AM
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malbro malbro is offline
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Quote:
Originally Posted by pjc007 View Post

Running the Web Site Analysis on both sites, the only potential issue that I can see is that we don't have the ActEncrypt1024 Perl module.
That is a SellerDeck perl module see this thread in the forum for more details, lots more posts if you search on ActEncrypt1024 in the forum.

http://community.sellerdeck.com/showthread.php?t=44812
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Old 01-Aug-2016, 03:47 PM
pjc007 pjc007 is offline
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Unfortunately none of the posts I've found provide a working link for ActEncrypt1024 - I've emailed Sellerdeck, but haven't heard back.

The only link I managed to find was to the old site and isn't valid anymore.

Does anybody have a copy of ActEncrypt?

Thanks,
PJC
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