Paypal return URL - this might work

[kakshaks]

Loads of threads on the subject of Actinic not sending confirmation emails after a Paypal payment has been completed. Theory is that its caused by customers not choosing to return to website and therefore not viewing the receipt page that in turn issues the email.
.
Try this, in paypal, under Profile - Website Payment Preferences, I have switched auto return for website payments on and supplied the following return url:-
"https://www.mydomain.co.uk/cgi-bin/os000001.pl?SEQUENCE=3&ACTION=Finish"

Seems to work ok with the limited tests I do, anyone else willing to give it a go and let me know what they think.

[plantsforshade]

It would be great if Actinic could confirm this solution as it would remove one of the big problems with paypal.

Nigel

[pinbrook]

This is in the KB - does this work too?

~~~~~~~~~~~~~~~~~~~

How to configure callbacks on PayPal : ( this is for both 'PayPal Website Payments' and for 'PayPal Website Payments Pro') - Version : 8.5.1
On the Merchant interface (logged in to www.paypal.com)

- go to 'Edit profile | Website payment preferences | Auto Return' and set to 'off'.

- Open the {Site Dir}\CommonOCC\OCCPayPalTemplate.pl with a text editor like notepad

- After line:
AddPostValues ('&', 'bn', 'ActinicCat_Cart_ST', $ALWAYS, $NOENCODE); # hard code the provider

- insert the following line:
AddPostValues ('&', 'rm', '2', $ALWAYS, $NOENCODE); # Set form send method to POST

- save the file and exit editor

'Upload' for your site and PayPal should now be properly configured.

~~~~~~~~~~~~~~~~~~~

[plantsforshade]

Thanks, Just to confirm we have been running this for nearly a week and everything has worked fine, all PayPal customers have returned to site and .'. got confirming emails automatically. Analytics for once is accurate!

Nigel

[guccij]

we have been running this for nearly a week and everything has worked fine

Nigel can you confirm whether you're using the OP's solution or Jo's from the KB?

[plantsforshade]

We are using Kakshaks solution in the first post. Works fine, takes a couple of hours after you put the URL at PayPal for it to start working.

Regards

Nigel

[guccij]

Thanks - excellent solution and a 100% improvement on the bodge I had (which involved hidden pages)

[pinbrook]

Just wondering if this will resolve this issue too

http://community.actinic.com/showthread.php?t=46752

[trafford]

Loads of threads on the subject of Actinic not sending confirmation emails after a Paypal payment has been completed. Theory is that its caused by customers not choosing to return to website and therefore not viewing the receipt page that in turn issues the email.
.
Try this, in paypal, under Profile - Website Payment Preferences, I have switched auto return for website payments on and supplied the following return url:-
"https://www.mydomain.co.uk/cgi-bin/os000001.pl?SEQUENCE=3&ACTION=Finish"

Seems to work ok with the limited tests I do, anyone else willing to give it a go and let me know what they think.

This ^^^^^^^^^

Works for me, many thanks for for the post that man, or woman . . . .

either way after a month or more and several calls/ mails to support to fix it it is now working as it should be . . . . BIG THANK YOU

[PatchworkRabbit]

In a peculiarly circular stylee, this does NOT work for me as it causes this:

http://community.actinic.com/showthread.php?p=302231

I have to have Auto Return and PDT switched off

[intrapreneur]

Paypal Pro Hosted Payments

Loads of threads on the subject of Actinic not sending confirmation emails after a Paypal payment has been completed. Theory is that its caused by customers not choosing to return to website and therefore not viewing the receipt page that in turn issues the email.
.
Try this, in paypal, under Profile - Website Payment Preferences, I have switched auto return for website payments on and supplied the following return url:-
"https://www.mydomain.co.uk/cgi-bin/os000001.pl?SEQUENCE=3&ACTION=Finish"

Seems to work ok with the limited tests I do, anyone else willing to give it a go and let me know what they think.

I can't get this to work but I think I know why...

Paypal say:

Note: If you have chosen to turn on PayPal Account Optional for new users and enabled a function called ‘Auto Return,’ the new users will not return to your website automatically, but will be able to choose to return.

Off to the KB now for V.11 unless anyone has a solution yet?

[feemish]

Can any of these guys confirm that they have Paypal Account Optional set to OFF

blademail (19-Oct-2011), Darren B (05-Aug-2010), guccij (07-Jul-2010), hobuk (07-Jul-2010), John Ennals (28-Mar-2011), leehack (07-Jul-2010), Mike Hughes (16-Aug-2010), Paddington Bear (02-Aug-2010), Paul Bulpit (01-Aug-2010), pinbrook (07-Jul-2010), Stitch (30-Nov-2010)

Is it true, as intrapreneur says that if you have Paypal Account Optional set to ON, then this auto return will not work?

[intrapreneur]

I sent a Support Request to Sellerdeck as follows:

Message: I need some help in properly configuring Actinic/Sellerdeck for Paypal Pro Hosted Solution so that customers are returned to the Receipt page and the Customer email sent.

Currently, Payments are completed successfully but the process stops at the Paypal Receipt page - there is a link on this page to return to our Receipt page but I would like this to occur automatically without user intervention.

There is a further problem in that unless the customer clicks on 'Done' the Customer email is not sent.

and the reply:

Thanks for contacting SellerDeck Support.

I am afraid this cannot be done . It is working as designed and there is no change available at the moment for it.

Regards,
Kirthi
Technical Support

[malbro]

Can any of these guys confirm that they have Paypal Account Optional set to OFF

blademail (19-Oct-2011), Darren B (05-Aug-2010), guccij (07-Jul-2010), hobuk (07-Jul-2010), John Ennals (28-Mar-2011), leehack (07-Jul-2010), Mike Hughes (16-Aug-2010), Paddington Bear (02-Aug-2010), Paul Bulpit (01-Aug-2010), pinbrook (07-Jul-2010), Stitch (30-Nov-2010)

Is it true, as intrapreneur says that if you have Paypal Account Optional set to ON, then this auto return will not work?

The original post applies to Paypal accounts not to PaypalPro. I can confirm that it works with a normal PayPal Account although I use http://www.mydomain.co.uk/acatalog/order04.html, order04.html is the receipt page.

[feemish]

Thanks intrapreneur

Thanks MalBro.
Yes I understand it works for you in Paypal website standard.
Is that with 'Paypal Account Optional' set to on or off ?