Not sure if I can get help here...
We are trying to upgrade the version of sage pay we are using. We were told by sellerdeck we needed to upload Cypt::SSLeay onto our web server for the new intergration to work.
I spoke to Webfusion, who uploaded it. That's when the trouble started.
Our website dentalshop.co.uk (and another site) wouldn't accept payments and came up with this error message, stopping the customer proceeding to the sage pay payment page.
'Error initialising payment service. Please try another payment method.'
Currently we only have sage pay as an option. We kept contacting webfusion to take off the script and revert it back. Eventually they said it was fixed. Some customers can get through and others can't. I've rung webfusion many times and they insist it is fixed and we need to upgrade our server as it is prone to unstability due to its age. We are upgrading but in the meantime some customers cannot place orders. I rang Sage Pay but it is nothing to do with them.
Our 3 computers in the office all cannot place orders. I've tried refreshing the site to no avail. Would compact and repairing databases help at all? I'm not a developer, only a web/graphic designer so all this is over my head. My manager is demanding I fix it, but I'm stumped!
We are trying to upgrade the version of sage pay we are using. We were told by sellerdeck we needed to upload Cypt::SSLeay onto our web server for the new intergration to work.
I spoke to Webfusion, who uploaded it. That's when the trouble started.
Our website dentalshop.co.uk (and another site) wouldn't accept payments and came up with this error message, stopping the customer proceeding to the sage pay payment page.
'Error initialising payment service. Please try another payment method.'
Currently we only have sage pay as an option. We kept contacting webfusion to take off the script and revert it back. Eventually they said it was fixed. Some customers can get through and others can't. I've rung webfusion many times and they insist it is fixed and we need to upgrade our server as it is prone to unstability due to its age. We are upgrading but in the meantime some customers cannot place orders. I rang Sage Pay but it is nothing to do with them.
Our 3 computers in the office all cannot place orders. I've tried refreshing the site to no avail. Would compact and repairing databases help at all? I'm not a developer, only a web/graphic designer so all this is over my head. My manager is demanding I fix it, but I'm stumped!
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