Surfing the 'net looking for some...

[jont]

I am the opposite - if I really need help then I prefer to pay full attention - then again there are empirical studies about men and multi-tasking

[party_pete]

Men and Multi Tasking do not mix - ask the wife!

[chris ashdown]

Can Goats multi-task??

[jont]

Not sure - will need to get some EU funding to carry out further studies

[chris ashdown]

The Dutch will support it as they like Goatee Beards

[wjcampbe]

Hmmm, I've been told that asking Jont to go Dutch gets his goat...

[Duncan Allan]

We are all looking to communicate with the customer - but really - we keep chasing them and even scaring them off!

They will buy what they want all they need is an answer to a question or questions.

The more systems we put in the more we have to support them impacting on the level of service back to them with more people involved handling questions and delaying orders.

The phone works as we can take orders over the phone and card numbers whilst turning it to our advantage with up sales. Something I'm not convinced a messaging system encourages.

Duncan

[pinbrook]

its another one of those horses for courses situation. Sometimes I simply can not be bothered to phone and ask a question especially if its out of hours and I have to remember to phone the following day. I also hate sitting on a phone in a Q. (I'm not saying this would happen if I tried to call any of the website owners in this thread)

I like to be able to send a message to get my enquiry dealt with, it takes 10 seconds to compose it I then go away and do something else until i get my reply.

Basically some people like to use the phone, others don't. Some people are are work and cannot use the phone but they can use Live help.

Its a site by site decision what customer service you offer.

[party_pete]

Now nearly a year has passed since this thread was started, just wondered if there are any Live Help / Live Chat success stories?

[Darren B]

Pete you telling me you actually used the search function, go easy it might catch on

[leehack]

I launched a site recently with live help and the site owner swears by the facility, he wouldn't do without it. I think it is market dependent though on how successful it is, some products need help, however complete or informative your website is.

[CymraegKev]

Now nearly a year has passed since this thread was started, just wondered if there are any Live Help / Live Chat success stories?

I've used the [new] Windows Live Quick Apps for getting annonymous Live Messenger in sites recently and it works very well.

Take a look at : http://blogs.msdn.com/angus_logan/ar...-presence.aspx

Quite powerful, and free to boot!

Kevin

[jont]

Our new live help works a treat.. they enter the shop.. can ask all the questions they want, handle the goods, get watched by burly salesmen and is open 9.00 while 5.00pm... and not a typo in sight

The future is here. Now.

[Darren B]

Our new live help works a treat.. they enter the shop.. can ask all the questions they want, handle the goods, get watched by burly salesmen and is open 9.00 while 5.00pm... and not a typo in sight

The future is here. Now.

Great minds think alike, we have one too, mind you they still ask if we sell plastic, which always gives you a good idea as to what sort of person your dealing with.

D