I have had a customer email me today to say that an order I sent out 2 years ago had a shortage of 2 small items and wants to know when they will be sent... now she has never contacted me before to say there was a shortage.
Before I reply to her / or decide to send out these items, does any one know if there is a time limit as to when claims are made for shortages. A lot of my suppliers state that claims have to be made within 7 days - but with EC laws I wanted to check if there was a set time limit.
Many Thanks
Claire
www.stitchdirect.co.uk
Before I reply to her / or decide to send out these items, does any one know if there is a time limit as to when claims are made for shortages. A lot of my suppliers state that claims have to be made within 7 days - but with EC laws I wanted to check if there was a set time limit.
Many Thanks
Claire
www.stitchdirect.co.uk