Very Slow Performance

[Mike Hughes]

If you'd like I can email you some network settings for a test domain I have set up on 1and1 so you can see if it's sellerdeck or your server.

All you'd have to do is export your network settings to keep a copy and then import the network settings file I'll send you.

[Mike Hughes]

The scripts seem to be the same speed on the test site using the swift template.

If you have another domain name you can always point that to the clook server and upload to that as a test. Or register a new domain name as they're pretty cheap and the DNS tends to propagate pretty quickly these days.

[Golf Tee Warehouse]

It seems to be working again. Pretty quickly for the static urls but fairly slowly for the perl scripts.

That's a good starting point to investigate what might be causing the delay to the perl scripts.

Edit: PS. I'd get it all working nice and smoothly first and then focus a bit on the htaccess file after that. It's quite easy for the htaccess script to mess things up so it's much easier to diagnose other problems without it.

Host-It asked about uploading a default site to see if I still get the slow perl scripts, but was only able to import the swift design snapshop but still has my products, etc so not sure that will show much
I did upload it in Test Mode but not sure it's any better (https://www.golfteewarehouse.co.uk/a...test/acatalog/)

Any ideas how I can easily upload a full default site


I do still have a hosting package with a previous hosts (Clook Internet) can I upload to that host while still having the DNS pointing at my current Web Host Host-It?

[Golf Tee Warehouse]

Thanks Mike

Trying to get Post Code lookup and Sellerdeck payments now, then get back to the slow scripts

for Post Codes I get "This license key cannot be used from this web site, the security settings for the license key may not include this domain"

And for Sellerdeck Payments get

Invalid POST form field value for: ekashu_hash_code
Invalid POST form field value for: ekashu_hash_code_type
Invalid POST form field value for: ekashu_hash_code_version

[Mike Hughes]

It seems to be working again. Pretty quickly for the static urls but fairly slowly for the perl scripts.

That's a good starting point to investigate what might be causing the delay to the perl scripts.

Edit: PS. I'd get it all working nice and smoothly first and then focus a bit on the htaccess file after that. It's quite easy for the htaccess script to mess things up so it's much easier to diagnose other problems without it.

[Golf Tee Warehouse]

Despite not changing anything server access is working again, strange, although still very slow

[Golf Tee Warehouse]

Network test just gives "The web server returned error code 502 - Bad Gateway"

I've contacted Host-It support again for any info

[Golf Tee Warehouse]

Personally I would use www. on both the website url and the cgi-bin.

At the moment you've got www. on neither and yet you sound as if you're doing a redirect to www. on the url which is a bit back to front and convoluted.

Thanks I've changed that in three places in the network settings but can't upload to the server

It was working previously but despite no making any changes (Network setting test fails and uploads also fail)

[Mike Hughes]

Personally I would use www. on both the website url and the cgi-bin.

At the moment you've got www. on neither and yet you sound as if you're doing a redirect to www. on the url which is a bit back to front and convoluted.

[Golf Tee Warehouse]

Network Settings

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 42
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL https://golfteewarehouse.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
FTPBUFFERSIZE 4
FTPCLIENTTIMEOUT 55000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 60000
ONLINESTOREFOLDERNAME acatalog
SMTPAUTHREQUIRED false
SECURESMTPREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
SMTPPORT 25
SMTPTIMEOUT 15
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
SSLCATALOGURL https://golfteewarehouse.co.uk/acatalog/
SSLCGIBINURL https://golfteewarehouse.co.uk/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLFTPHOST secure8.host-it.co.uk
SSLFTPUSERNAME ********
SSLFTPPASSWORD ********
SSLPATHTOCGIBIN /httpdocs/cgi-bin/
SSLUSEPASSIVEFTP true
SSLFTPPORT 21
SSLFTPSECUREFTP true
SSLFTPENCRYPTDATA false
CATALOGURL
CGIBINURL
PATHFROMCGITOCATALOG
FTPHOST
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG
FTPPORT 21
FTPSECUREFTP true
FTPENCRYPTDATA false

[Golf Tee Warehouse]

The Network test now fails as does a site publish

Network test

The web server returned error code 502 - Bad Gateway. The web server returned a bad response. Contact Sellerdeck support

Upload

The web server returned an unknown response.

Possible Cause:
You are attempting to download orders
before uploading to the web site
Incorrect CGI-BIN URL in the web site details
Incorrect permissions on the CGI script on
the server (UNIX servers only)
Script corruption - Could be caused by:
Binary ftp transfer during manual installation
Incomplete transfer
Garbled transfer
etc.
Old or bad version of Perl running on server
Http server error
Wrong Path to Perl specified in the
web site details
Unknown
Recommendation:
Abort
Resolution:
Check cgi-bin script permissions
Compare cgi-bin script against local script to
check for corruption
Upgrade Perl on server (needs at least 5.002)
Run the Web | Configure Web Site Details command to verify your setup
Re-install the web site
Review server response for hints

The response was:
<HTML>
<HEAD><TITLE>Script Error!</TITLE></HEAD>
<BODY>
<BLINK><B><FONT COLOR="#FF0000">
Script Error</FONT></B></BLINK>
</BODY>
</HTML>



Command: Filename:

[Golf Tee Warehouse]

This is the response from Host-It



Hi,

Just looking at the site and a few things I have note is that some content is not loading or missing,

When navigating to a random page I found the below,
https://golfteewarehouse.co.uk/acata...ed.html#SID=13

DevTools failed to load source map: Could not load content for https://golfteewarehouse.co.uk/acatalog/bootstrap.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load source map: Could not load content for https://golfteewarehouse.co.uk/acatalog/bootstrap.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load source map: Could not load content for https://golfteewarehouse.co.uk/acatalog/popper.min.js.map: HTTP error: status code 404,

when looking in the browser developer tools this is showing the slow loading resources always seem to be coming from "actinicextras.js?DAYNO=VIWC" this may not be the cause but something I noticed when looking at pages, I also noticed during the page load a few of the slowest loading urls/links are as below, not sure if this is just something that needs cleaning up in the software due to the upgrade or not but this does seem a little odd as we don't have any other users reporting this. I also see in the performance insights it's highlighting "Issue Stylesheet blocking rendering" which may be something to investigate.

https://golfteewarehouse.co.uk/cgi-bin/aj000042.pl?ACTIONS=GetBreadcrumbTrail&REF=106&SID=12&ROOTCLASS=ajs-bc-home&PRODCLASS=ajs-bc-prod&timestamp=1670241067555

https://golfteewarehouse.co.uk/cgi-bin/st000042.pl?ACTION=GETSTOCK&REF=106&SID=12&timestamp=1670241067715

https://golfteewarehouse.co.uk/cgi-bin/dx000042.pl?ACTION=GETALLPRICES&SID=12&v_106_3=on&v_106_1=&v_106_2=&timestamp=1670241070107

[Buzby]

I’m with Host-it and very occasionally the website gets a little sticky on internal links and hangs for a while.

I normally just email support quick asking them to give the server a kick or reboot and it usually does the trick.

however it is most likely to be another issue mentioned above.

[Golf Tee Warehouse]

This was the content of my old htaccess file some of which is probably no longer needed or bad practice can you advise which if any I should include

Options +FollowSymLinks

RewriteEngine on
# RewriteCond %{HTTP_HOST} ^golfteewarehouse.co.uk [NC]
# RewriteRule ^(.*)$ https://www.golfteewarehouse.co.uk/$1 [L,R=301]


# Redirect non-www urls to https://www
RewriteCond %{HTTP_HOST} !^www\.golfteewarehouse\.co.uk
RewriteRule (.*) https://www.golfteewarehouse.co.uk/$1 [R=301,L]

#Redirect anything else non http to https
RewriteCond %{HTTPS} off
RewriteRule ^(.*)$ https://www.golfteewarehouse.co.uk/$1 [R=301,L]

ErrorDocument 404 /acatalog/404_Page.html

#Gzip

<IfModule mod_deflate.c>
# DEFLATE by type - html, text, css, xml
AddOutputFilterByType DEFLATE text/html text/plain text/css text/xml
# DEFLATE by type - javascript
AddOutputFilterByType DEFLATE application/x-javascript application/javascript text/javascript text/x-js text/x-javascript
</ifmodule>

#End Gzip

# BEGIN EXPIRES

<IfModule mod_expires.c>
ExpiresActive On
ExpiresDefault "access plus 30 minutes"
ExpiresByType text/html "access plus 30 minutes"
ExpiresByType image/gif "access plus 1 week"
ExpiresByType image/jpeg "access plus 1 week"
ExpiresByType image/jpg "access plus 1 week"
ExpiresByType image/png "access plus 1 week"
ExpiresByType image/ico "access plus 6 months"
ExpiresByType text/css "access plus 1 week"
ExpiresByType text/javascript "access plus 1 week"
ExpiresByType text/js "access plus 1 week"
ExpiresByType text/x-js "access plus 25 days"
ExpiresByType text/xml "access plus 1 week"
ExpiresByType application/javascript "access plus 1 week"
ExpiresByType application/x-javascript "access plus 1 week"
</IfModule>

# END EXPIRES


RewriteCond %{HTTP_HOST} ^golfteewarehouse\.com$ [OR]
RewriteCond %{HTTP_HOST} ^www\.golfteewarehouse\.com$
RewriteRule ^(.*)$ "https\:\/\/www\.golfteewarehouse\.co\.uk\/$1" [R=301,L]

RewriteCond %{HTTP_HOST} ^wholesalegolftees\.co\.uk$ [OR]
RewriteCond %{HTTP_HOST} ^www\.wholesalegolftees\.co\.uk$
RewriteRule ^(.*)$ "https\:\/\/www\.golfteewarehouse\.co\.uk\/$1" [R=301,L]

RewriteCond %{HTTP_HOST} ^rhinogolf\.co\.uk$ [OR]
RewriteCond %{HTTP_HOST} ^www\.rhinogolf\.co\.uk$
RewriteRule ^/?$ "https\:\/\/www\.golfteewarehouse\.co\.uk\/" [R=301,L]

RewriteCond %{HTTP_HOST} ^rhinogolf\.uk$ [OR]
RewriteCond %{HTTP_HOST} ^www\.rhinogolf\.uk$
RewriteRule ^/?$ "https\:\/\/www\.golfteewarehouse\.co\.uk\/" [R=301,L]

# php -- BEGIN cPanel-generated handler, do not edit
# Set the “ea-php53” package as the default “PHP” programming language.
<IfModule mime_module>
AddHandler application/x-httpd-ea-php53 .php .php5 .phtml
</IfModule>
# php -- END cPanel-generated handler, do not edit

This is the new one

#SSL Redirect
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

#Block Access to specific sellerdeck files
<FilesMatch "\.(htaccess|htpasswd|fil|session|authorise|mail)$">
Order Allow,Deny
Deny from all
</FilesMatch>

[Golf Tee Warehouse]

Your site is https://www.golfteewarehouse.co.uk but your section links go to e.g.https://golfteewarehouse.co.uk/cgi-b...&NOLOGIN=1

So two problems. Missing www. from the cgi-bin URL which could cause problems with the Cart display and cookies.
The section links operate via Perl and it could be running slowly on your server causing the delays you see.

Originally I had an htaccess file redirecting non-www to www address but Host-It support reset it to a default one when we had problems updoading

Will adding that redirect back help in any way to fix one issue