We are exporting orders into Sage using Actinic Link. Orders whose payments have not been received go into Pending Payment Service Provider automatically. If the payment comes through it automatically moves to Pending and Completed. We are making use of the option for customers to register and therefore be able to track their order's progress on our website. However, the orders for which payment has failed are showing in My Account as "order in process" (we edited the words "order shipped" to "order in process") even though the order is not in process as the payment failed. The "order shipped" that we changed to "order in process" is necessary for the orders with successful payments, but is wrong for the failed payments. There does not seem to be a proper way of handling this. At present I am having to watch Actinic 24/7 and manually change the orders one at a time in Pending Payment Service Provider to says, "Payment Failed", which I had added in Business Settings: Online Order Tracking as an additional line, and then upload as soon as possible after the failed payment. Can anybody think of a better way of doing this? Obviously it is not good for me to have to keep checking Actinic at all hours 7 days a week!
Sarah
Sarah