I have an issue with a client site running 11.0.3.
They have products set up as a dummy main product with a number of components comprising of hidden products.
The component is set to have Component as Separate Order Line and the main product is set up as Sum of Component Prices and No Orderline for Main Product.
The cart looks as expected with a single order line showing just the component product but the downloaded order (and invoice) always shows the main product and component product as separate order lines. This is causing problems when transfering to Sage as well as causing confusion for the distribution company.
Is there a way to set this arrangemnt up so as to have a single order line in the downloaded order and invoice?
Any help to solve this appreciated.
They have products set up as a dummy main product with a number of components comprising of hidden products.
The component is set to have Component as Separate Order Line and the main product is set up as Sum of Component Prices and No Orderline for Main Product.
The cart looks as expected with a single order line showing just the component product but the downloaded order (and invoice) always shows the main product and component product as separate order lines. This is causing problems when transfering to Sage as well as causing confusion for the distribution company.
Is there a way to set this arrangemnt up so as to have a single order line in the downloaded order and invoice?
Any help to solve this appreciated.