Adding live chat

[EdHarrison]

Tried this and the client would not install - shame looked realy good.

Found the volusion one great though....

Ed

[rookers]

OK thanks for that, so is it possible to get it for use in my site ?

[pinkequine]

We use Liverperson. Costs about £70 per month, easy to use and install.

They'll offer free customization of chat buttons, but its actually pretty easy to make up your own if you want to.

Could probably do with a few more bells and whistles, like automatic customer capture (you have to do it manually at the moment) and reporting functionality on customer behaviours, having said this Google Analytics provides a good level of reporting so its not too big a problem.

You pay a fee per Chat Operator, we only have one basic licence but you can put the code in as many of your websites as you like and you can see which website the chat is originating from in the monitoring software they provide.

All in all a very good package. www.liveperson.net

[EdHarrison]

Volusion took two minutes to setup and is free, just drop the code in your site where you want the button to show, you can design your own buttons to suit your site too.

Ed

[rookers]

LMFAO - Fancypants

No this is not an actinic out of the box menu, and as much as i would like to take the credit for it, its not mine, the styling is but not the concept or code

So is there a way I can use this Nav ?

[Darren B]

yes - search the forum for section navigation or similar, all the info is there.

The nav list i am using is not the one required to create new layout and selectors. This nav list just replaces the actinic one with a small snippet of code, then you can style it how you want

[Chunkford]

Thought i'd share my findings on the thread topic

http://www.hab.la/

This looks as close as your gonna get to chatting to your customers directly on your site.

But at the mo, I've read somewhere that it is limited to 5 users and 1 operator.

[PhilipMoseley]

I'm in the midst of several live chat trials mentioned here and on other forums. There are some good 'freebies'; volusion and providesupport are excellent, in fact yesterday, the first day of using aforementioned we definitely picked up a handful of sales we would have not otherwise obtained.
However, for some serious interaction with a very high level of analytics I'm looking forward to trying 'whoson' by Parker Software http://www.whoson.com
I believe, (yet to prove), that it could address the issues we have with GA not tracking the checkout pages which are hosted on separate secure servers.
I'll let you know.

[Chunkford]

I recently stumbled upon this one

http://www.livezilla.net/

Looks very promising

[Rich Brady]

Any one using: http://www.zopim.com/

My hosting company has just been singing their praises on twitter...

[Darren B]

Nope but the fact you cant (yet) transfer chats between agents is a let down.

If im honest i have never heard of them. But then has anyone heard of livezilla?

[printerbase]

We use LiveZilla and works very well, see it in action:
http://www.printerbase.co.uk/acatalo...ung-ml2525.php

Multiple chats
Multiple agents
Transfer of chats between agents

http://www.livezilla.com
A great product for Free.

Peter

[Darren B]

I was using it for a while, we got some results from it after a few months, currently it has been removed pending my decision on who and when it will be managed.

Live zilla will be complete when they add some sort of trackign stats to it. Until then its lacking this important piece of the puzzle.

A word of warning though, inhouse hosted solutions of live chat can consume server resources and if your on a shared sever you might get a warning from your ISP.

[Rich Brady]

Thanks very much you two

[mythandmagic]

We are using providesupport.com

Very usefull piece of kit for about £10.00 per month.

Its also good for;

1. realtime visitor navigation
2. how people find the site and what they do
3. co-browser, so you can point them in the right direction.
4. customizable chat button and chat windows