On doing a test purchase on my site I went through to the PSP (HSBC & Paypal) and then cancelled on the page where you input card details. With both PSPs, I was taken back to the product page and the Basket Summary in my sidebar box showed as empty. However, when you clicked on cart or checkout, it was still in there. Normally cancellation at the PSP takes you back to the checkout pages where you can cancel the order completely there or select a different PSP.
I have tried this using Firefox and IE7 on my pc, but cannot get it to work and yet when I tried on my laptop with IE6 it worked fine (i.e. went back to checkout pages).
Thinking this must be the reason I mentioned this to Support, but they found it faulty yesterday on their pc using IE8, but it worked fine today on the same pc and IE8, so that's blown that theory. Yesterday, they did spot the return url from the PSP was missing the www. part of the domain name and when it worked today the full url was back in there, so it would appear that maybe this has something to do with it, but how and why?
A conundrum eh?
Hx
I have tried this using Firefox and IE7 on my pc, but cannot get it to work and yet when I tried on my laptop with IE6 it worked fine (i.e. went back to checkout pages).
Thinking this must be the reason I mentioned this to Support, but they found it faulty yesterday on their pc using IE8, but it worked fine today on the same pc and IE8, so that's blown that theory. Yesterday, they did spot the return url from the PSP was missing the www. part of the domain name and when it worked today the full url was back in there, so it would appear that maybe this has something to do with it, but how and why?
A conundrum eh?
Hx