Any help would be appreciated as I cannot get to the bottom of what is happening.
I have an existing product with four colour permutations. In order to now set up stock control I have set up 4 hidden stock monitored products, 3 of which I have put a stock of 10 against and one with zero stock so I can check it works as it should. I have linked the four permutations to the hidden stock items and then checked the box for 'Hide out of Stock options'. If the box is checked for some reason non of the four options show up despite 3 being in stock (see screenshot 2). If the box is not ticked all four options show (screenshot 1) and if you try and order the out of stock colour choice you get the message in your cart saying it is out of stock so it would seem the control element is working fine.
If I set up a brand new product and set up the permutations for that it all works perfectly as expected so it would appear there is something different in my existing products to the new product. The only differences I could find (and one of them by name seems to be related to the issue) were in the Product Properties Tab. There is an additional property in my existing product called 'IsAssociatedProductInStock' that is set to false. This seems to be there in most but not all of my products and is not there in the Test product (see screenshots 3 &4). Changing this to True has no bearing on the outcome.
Any ideas because I am stumped - like I said I can get it working with a new product as expected but it won't work on my existing products.
I have an existing product with four colour permutations. In order to now set up stock control I have set up 4 hidden stock monitored products, 3 of which I have put a stock of 10 against and one with zero stock so I can check it works as it should. I have linked the four permutations to the hidden stock items and then checked the box for 'Hide out of Stock options'. If the box is checked for some reason non of the four options show up despite 3 being in stock (see screenshot 2). If the box is not ticked all four options show (screenshot 1) and if you try and order the out of stock colour choice you get the message in your cart saying it is out of stock so it would seem the control element is working fine.
If I set up a brand new product and set up the permutations for that it all works perfectly as expected so it would appear there is something different in my existing products to the new product. The only differences I could find (and one of them by name seems to be related to the issue) were in the Product Properties Tab. There is an additional property in my existing product called 'IsAssociatedProductInStock' that is set to false. This seems to be there in most but not all of my products and is not there in the Test product (see screenshots 3 &4). Changing this to True has no bearing on the outcome.
Any ideas because I am stumped - like I said I can get it working with a new product as expected but it won't work on my existing products.