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Brexit Phase II - IOSS

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    #16
    Well, the first consignment we have sent via the Royal Mail's PDDP service hasn't had the most auspicious of starts. The German customer has been contacted by DHL (who apparently deliver Deutsche Post's Tracked packages for them) and asked to pay a clearance charge on each, plus an incorrect higher-level rate of VAT! He should have just had the packages delivered with any fees then invoiced to us. The Royal Mail are investigating...

    The fact that these packages contain replacements of an order sent to our German customer because DPD didn't manage to deliver the original parcel (he paid the required duty, but the package is still being returned to us!) is a reflection of the chaos in the postal system throughout Europe at present.

    These are all shipments without IOSS, obviously. In the longer term, I expect we'll need to sign up for IOSS one way or another but I can't see how we'll be able to work it as quite a few of our European orders come through the post from older folk without internet access. With varying rates of VAT in pretty much every country (ranging from 0% up to 25% on books), it would be extremely difficult to get them to pay the correct amount. Heck, half of our customers can't add up their order totals correctly in the first place, so trying to get them to calculate an extra 4%, or 7% or 9% would be all but impossible! Especially as VAT is also charged on the postage as well.

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      #17
      Originally posted by Mariner View Post
      Well, the first consignment we have sent via the Royal Mail's PDDP service hasn't had the most auspicious of starts. The German customer has been contacted by DHL (who apparently deliver Deutsche Post's Tracked packages for them) and asked to pay a clearance charge on each, plus an incorrect higher-level rate of VAT! He should have just had the packages delivered with any fees then invoiced to us. The Royal Mail are investigating.
      ....
      These are all shipments without IOSS, obviously. In the longer term, I expect we'll need to sign up for IOSS one way or another but I can't see how we'll be able to work it as quite a few of our European orders come through the post from older folk without internet access. With varying rates of VAT in pretty much every country (ranging from 0% up to 25% on books), it would be extremely difficult to get them to pay the correct amount. Heck, half of our customers can't add up their order totals correctly in the first place, so trying to get them to calculate an extra 4%, or 7% or 9% would be all but impossible! Especially as VAT is also charged on the postage as well.
      Question is have Royal Mail signed up for IOSS and applied this in their API for the PDDP service?

      Ebay seem to have this wrapped up in that the EU customer pays the VAT due on an order direct to ebay and this is confirmed on the postage delivery label on the bottom line beneath the delivery address and on the electronic customs declaration to avoid additional VAT being applied at the border:
      VAT Paid : IOSS - IM2760000742

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