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Old 07-Dec-2017, 10:57 AM
Emma Fish Emma Fish is offline
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Full Name: Emma Fish
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Can't Print Invoices

I recently had to remove and re-install my printer. All was working well before I did this, but now it's not! I can:

1/ print emails, excel spreadsheets and items from the web, so I know it's not a general printer or computer problem.
2/ print reports in Sellerdeck, for example Stock Level Reports, or Catalog reports so it would seem not to be a general Sellerdeck communication problem
3/ BUT if I try to print Sellerdeck Invoices, they show as 'spooling' and then 'printing' but nothing prints out. There is no error message.

Can anyone shed any light on this please. When you're a VAT registered business, not being able to provide invoices for your customers is a bit of a disaster. Incidentally I can hit the "preview" button in Sellerdeck and see the invoices just fine, so it's not a problem there either. I'm not tech-savvy, so a simple explanation and fix would be wonderful

Thanks
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