My SellerDeck Account | Newsletter | Free Trial

Community and Knowledge Base

Go Back   SellerDeck Community > Discussion Areas > Bug Reports

Search powered by Google
Register FAQ Members List Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Useful Thread? Display Modes
  #1  
Old 11-Apr-2012, 10:44 AM
Jan's Avatar
Jan Jan is offline
Administrator
Join Date: Dec 2002
Full Name: Jan Strassen
Posts: 5,229
Thanks: 98
Thanked 102 Times in 91 Posts
Actinic always downloads orders before uploading

I have a V11 site with stock control set to stock monitoring, order tracking switched off, customer accounts switched off but whenever I upload my site, it downloads orders first. I don't think it should be doing this. I have triple checked and can't see any settings that would require synchronisation.

Regards,
__________________
Jan Strassen, Mole End Software - Plugins and Reports for Actinic V4 to V11, Sellerdeck V11 to V2013 and Actinic Online
Visit our facebook page for the latest news and special offers from Mole End

Top Quality Integrated label paper for Actinic and Sellerdeck

A4 Paper with one or two peel off labels, free reports available for our customers
Product Mash for Sellerdeck
Link to Google Shopping and other channels, increase sales traffic, prices from 29.95
Multichannel order processing
Process Actinic, Sellerdeck, Amazon, Ebay, Playtrade orders with a single program, low cost lite version now available from 19.95
Reply With Quote
  #2  
Old 11-Apr-2012, 11:48 AM
Steve G Griggs's Avatar
Steve G Griggs Steve G Griggs is offline
Registered User
Join Date: Jan 2007
Full Name: Steve Griggs
Posts: 540
Thanks: 99
Thanked 52 Times in 37 Posts
Yes I have found this too Jan, and as we split our ordering and catalogue maintenance across two PC's it caused minor chaos until I realised what was going on.
It's not dependent on stock control or anything like that as AFAIK.
We thought we were losing orders, but they were being auto-downloaded to the wrong PC. I had a few nightmares about hackers and nasty bugs in Actinic till I figured it out.
The solution is to disable the order processing tabs on the catalogue PC if you want to split orders/catalogue work across two PC's.
I'm not sure if it's intentional or not, but if it was intentional, some sort of pop-up message at the time along the lines of "Actinic is will now download any outstanding orders before uploading- do you wish to continue?" would have helped.
__________________
Steve Griggs.

"People in business often miss opportunities, mainly because they usually arrive dressed in overalls and looking like work."



www.kitchenwareonline.com
www.microwave-repair.co.uk
Reply With Quote
The Following User Says Thank You to Steve G Griggs For This Useful Post:
Ghome1971 (27-Aug-2013)
  #3  
Old 11-Apr-2012, 03:53 PM
Jan's Avatar
Jan Jan is offline
Administrator
Join Date: Dec 2002
Full Name: Jan Strassen
Posts: 5,229
Thanks: 98
Thanked 102 Times in 91 Posts
Thanks Steve - it is perhaps a more serious problem than I thought in that case - I had seen it as annoying but in fact it can have nasty side effects as you have found.

Regards,
__________________
Jan Strassen, Mole End Software - Plugins and Reports for Actinic V4 to V11, Sellerdeck V11 to V2013 and Actinic Online
Visit our facebook page for the latest news and special offers from Mole End

Top Quality Integrated label paper for Actinic and Sellerdeck

A4 Paper with one or two peel off labels, free reports available for our customers
Product Mash for Sellerdeck
Link to Google Shopping and other channels, increase sales traffic, prices from 29.95
Multichannel order processing
Process Actinic, Sellerdeck, Amazon, Ebay, Playtrade orders with a single program, low cost lite version now available from 19.95
Reply With Quote
  #4  
Old 12-Apr-2012, 01:24 PM
brucet brucet is offline
Administrator
Join Date: Apr 2003
Full Name: Bruce Townsend
Posts: 682
Thanks: 27
Thanked 156 Times in 78 Posts
This is done to ensure that Publish to Web and Refresh always include up to date information about orders, single use coupon redemption, customer account additions and changes, and stock levels. I can see how it could cause an issue in the present case, and it might be fairly simple to allow auto order download to be disabled. But there would be a risk of data getting permanently out of sync between the web site and the desktop. Figuring out how to prevent that may be quite a complex task.
__________________
Bruce Townsend
Ecommerce Product Manager
SellerDeck Ecommerce Solutions
Reply With Quote
  #5  
Old 12-Apr-2012, 01:54 PM
Jan's Avatar
Jan Jan is offline
Administrator
Join Date: Dec 2002
Full Name: Jan Strassen
Posts: 5,229
Thanks: 98
Thanked 102 Times in 91 Posts
I can see your point but not all sites use those features - the one I'm working with uses none of them.

Aslo If it is always going to download first, perhaps it should be renamed download and upload so that it's clear what it is doing and perhaps also to avoid issues like the one above.

Regards,
__________________
Jan Strassen, Mole End Software - Plugins and Reports for Actinic V4 to V11, Sellerdeck V11 to V2013 and Actinic Online
Visit our facebook page for the latest news and special offers from Mole End

Top Quality Integrated label paper for Actinic and Sellerdeck

A4 Paper with one or two peel off labels, free reports available for our customers
Product Mash for Sellerdeck
Link to Google Shopping and other channels, increase sales traffic, prices from 29.95
Multichannel order processing
Process Actinic, Sellerdeck, Amazon, Ebay, Playtrade orders with a single program, low cost lite version now available from 19.95
Reply With Quote
  #6  
Old 13-Apr-2012, 10:43 AM
Steve G Griggs's Avatar
Steve G Griggs Steve G Griggs is offline
Registered User
Join Date: Jan 2007
Full Name: Steve Griggs
Posts: 540
Thanks: 99
Thanked 52 Times in 37 Posts
Now I know about it I'm quite happy to work round it, but having no obvious warning about it (I didn't notice any mention in the release notes- but I may have missed it) gave us quite a scare thinking we had lost an entire days orders in cyberspace. Especially as I had turned off order processing on the machine that did the dirty deed, and we don't use the online stock facility anyway.
Could it not be arranged by that if the online stock is turned off, and order processing is disabled then Actinic doesn't download the orders by default?
But surely a little pop-up warning that gives you the option to stop and make sure your order processing PC has downoaded the latest orders would be fairly easy to include, and be a sanity check before you commit to uploading? I would have been quite happy with that.
__________________
Steve Griggs.

"People in business often miss opportunities, mainly because they usually arrive dressed in overalls and looking like work."



www.kitchenwareonline.com
www.microwave-repair.co.uk
Reply With Quote
  #7  
Old 07-Dec-2012, 01:29 PM
Jan's Avatar
Jan Jan is offline
Administrator
Join Date: Dec 2002
Full Name: Jan Strassen
Posts: 5,229
Thanks: 98
Thanked 102 Times in 91 Posts
This is still happening but I have been advised by support that it is a bug and will be fixed. It happens in V11.0.3 still but not sure about v2013.
__________________
Jan Strassen, Mole End Software - Plugins and Reports for Actinic V4 to V11, Sellerdeck V11 to V2013 and Actinic Online
Visit our facebook page for the latest news and special offers from Mole End

Top Quality Integrated label paper for Actinic and Sellerdeck

A4 Paper with one or two peel off labels, free reports available for our customers
Product Mash for Sellerdeck
Link to Google Shopping and other channels, increase sales traffic, prices from 29.95
Multichannel order processing
Process Actinic, Sellerdeck, Amazon, Ebay, Playtrade orders with a single program, low cost lite version now available from 19.95
Reply With Quote
  #8  
Old 27-Aug-2013, 07:50 AM
Ghome1971's Avatar
Ghome1971 Ghome1971 is offline
Registered User
Join Date: Feb 2006
Full Name: Geraldine Homewood
Posts: 264
Thanks: 10
Thanked 0 Times in 0 Posts
This is a very annoying problem and yes it does happen on V13 with no warning. I thought orders were just vanishing every time I uploaded. It took me a while to find this thread as I was searching on orders being lost on upload. I must have lost quite a few orders as each time I upload I have to take a snapshot and load it into my other laptop as I have never been able to upload of my main PC. So each time I write over the past snapshot losing any previous orders downloaded without my knowledge. I had no idea the laptop was downloading orders!
Reply With Quote
  #9  
Old 27-Aug-2013, 09:21 AM
Jan's Avatar
Jan Jan is offline
Administrator
Join Date: Dec 2002
Full Name: Jan Strassen
Posts: 5,229
Thanks: 98
Thanked 102 Times in 91 Posts
Quote:
Originally Posted by Steve G Griggs View Post
The solution is to disable the order processing tabs on the catalogue PC if you want to split orders/catalogue work across two PC's.
.
Steve posted a workaround, would that help you out?

Regards,
__________________
Jan Strassen, Mole End Software - Plugins and Reports for Actinic V4 to V11, Sellerdeck V11 to V2013 and Actinic Online
Visit our facebook page for the latest news and special offers from Mole End

Top Quality Integrated label paper for Actinic and Sellerdeck

A4 Paper with one or two peel off labels, free reports available for our customers
Product Mash for Sellerdeck
Link to Google Shopping and other channels, increase sales traffic, prices from 29.95
Multichannel order processing
Process Actinic, Sellerdeck, Amazon, Ebay, Playtrade orders with a single program, low cost lite version now available from 19.95
Reply With Quote
  #10  
Old 25-Oct-2013, 11:22 AM
DaveSMR DaveSMR is offline
Registered User
Join Date: Aug 2010
Full Name: David Tolman
Posts: 64
Thanks: 11
Thanked 1 Time in 1 Post
I had a similar problem and have been advised to go Design > Designer Options (note not Design Options) and uncheck "Order download is enabled".

Not sure if this works yet as not had a chance to test but I thought it might be worth noting.
__________________
Dave
Reply With Quote
  #11  
Old 25-Oct-2013, 11:33 AM
peblaco peblaco is offline
Registered User
Join Date: Dec 2006
Full Name: Louise
Posts: 2,971
Thanks: 36
Thanked 406 Times in 387 Posts
Quote:
Originally Posted by DaveSMR View Post
I had a similar problem and have been advised to go Design > Designer Options (note not Design Options) and uncheck "Order download is enabled".

Not sure if this works yet as not had a chance to test but I thought it might be worth noting.
Using that option greys out the "Retrieve Orders" button. Which then stops manual download of orders. From testing it also stops the automatic download of orders when uploading. This is fine if the setup is where you only have one computer used for uploads and a different one used for downloading orders, or for people working on a site that don't want to accidentally download orders. If you are working on the site and then putting it onto another computer to upload as above, then you would have to remember to disable the order download while you are working on the site and then later re-enable the order downloading.
__________________
Peblaco
Official SellerDeck partner
SellerDeck & Actinic website design & development

SellerDeck Website Design
SellerDeck Templates
Reply With Quote
  #12  
Old 06-Aug-2014, 11:19 AM
leehack's Avatar
leehack leehack is offline
Moderator
Join Date: Nov 2005
Full Name: Lee Hackett
Posts: 15,217
Thanks: 222
Thanked 484 Times in 425 Posts
Just adding a link to another post about this - http://community.sellerdeck.com/showthread.php?t=55363
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT. The time now is 08:23 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.