My Sellerdeck Account | Free Trial

Sellerdeck Community and Knowledge Base

Go Back   Sellerdeck Community > Sellerdeck Ecommerce Software > Sellerdeck v10

Search powered by Google
Register FAQ Members List Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Useful Thread? Display Modes
  #1  
Old 12-Dec-2017, 04:08 PM
-Jc. -Jc. is offline
Registered User
Join Date: Feb 2005
Full Name: Johnathan Lightley
Posts: 27
Thanks: 3
Thanked 1 Time in 1 Post
Site hangs on 'Saving your order" 100% CPU after server upgrade

Hi All,

Our hosts have migrated us to a new server and now we're having problems with the checkout process. They have been unable to find the problem for almost three weeks. Can anyone help?

Symptoms: (We use WorldPay and PayPal)
-If the customer chooses WorldPay, when they hit 'Confirm order' on the last stage of the checkout process, the button changes to 'Saving order' and hangs. Eventually, it returns with '504 Gateway timeout' in the area below the button.
-if they choose PayPal, they are directed to PayPal as normal, complete the payment, but when it's time to return to our site, there's no response and eventually gives a white page with '504 Gateway timeout'. We never get to see the order which they have placed... and paid for!

In both cases, we can see that the server CPU is maxed out at 100%. Looking at the logs, we can see that it is the os000001.pl script which is using all the CPU, although the hosts say it's not actually doing anything, just waiting.

Has anyone seen these symptoms before?

(I've uoloaded the site to another host and it works fine there, but it'll be a pain to shift it!)

We'd love some help on this, it's driving us all MAD!

The site is www.joespedals.com -I can't find where to change my signature!

Thanks! -Jc.


more detail:

The site's been running fine for years without any recent updates. We've tried loads of things:
-incrementing the script number
-checking the file and folder permissions
-check Perl modules are installed (see below)
-sufficient disk space

Troubleshooting, website analysis shows that permissions are fine, SMTP comms are ok and the following scripts are installed:

Digest::MD5 Installed
ActinicEncrypt1024 Not installed
Exporter Installed
File::Temp Installed
LWP::UserAgent Installed
Crypt::SSLEasy Not installed**
CGI Installed
CGI::Carp Installed
Archive::Zip Installed
Net::SSL Installed

** we've checked and 'Crypt::SSLeay' IS installed
__________________
http://www.thegigrig.com/
Reply With Quote
  #2  
Old 12-Dec-2017, 04:16 PM
Mike Hughes Mike Hughes is offline
Registered User
Join Date: Jan 2003
Full Name: Mike Hughes
Posts: 7,996
Thanks: 259
Thanked 451 Times in 399 Posts
There are a few suggestions in this thread that are worth looking at

http://community.sellerdeck.com/showthread.php?t=50266
__________________
-----------------------------------------

First Tackle - Fly Fishing and Game Angling

-----------------------------------------
Reply With Quote
  #3  
Old 12-Dec-2017, 04:43 PM
-Jc. -Jc. is offline
Registered User
Join Date: Feb 2005
Full Name: Johnathan Lightley
Posts: 27
Thanks: 3
Thanked 1 Time in 1 Post
Hi Mike,

Thanks for suggesting those -tried 'em all!

But, just re-tried something that I had tried before (or thought I had!) and it's showing promise -a newer version of ActinicSafer.pm. I've just tried it on a test site and it's fixed the problem.

I'm going to give it a go on the live site now and will report back.

here it is:

http://community.sellerdeck.com/arch...p/t-54104.html

I'll let you know....
__________________
http://www.thegigrig.com/
Reply With Quote
  #4  
Old 12-Dec-2017, 06:09 PM
-Jc. -Jc. is offline
Registered User
Join Date: Feb 2005
Full Name: Johnathan Lightley
Posts: 27
Thanks: 3
Thanked 1 Time in 1 Post
It worked!!

Big thanks to Lance from brightkidz four years ago in this post:

http://community.sellerdeck.com/arch...p/t-54104.html

I'd done the edit the first time, but must have got it wrong, so this time, I found a more recent version of the file (in Sellerdeck 2013) and popped it in the site1 folder.

I hope this helps someone else along the way.

Cheers! -Jc.
__________________
http://www.thegigrig.com/
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT. The time now is 12:53 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.