If your hosting company has upgraded their web server software to Plesk 11.5 you may experience the following error or other similar errors when uploading to the web or downloading orders.
An error occurred while writing to "acatalog" on the web site. The problem is probably due to permissions problems, but could be due to low disk space. SellerDeck cannot work with these settings. Press Cancel if you would like to manually examine the permissions and disk space on the web site. Press Retry if you would like SellerDeck to attempt to change the permissions on the directory for you.
If you are receiving this error you need to do the following: -
If you are unable to locate this, it may be that your hosting company have disabled this functionality for your account.
If this is the case please contact them regarding this to make the change.
An error occurred while writing to "acatalog" on the web site. The problem is probably due to permissions problems, but could be due to low disk space. SellerDeck cannot work with these settings. Press Cancel if you would like to manually examine the permissions and disk space on the web site. Press Retry if you would like SellerDeck to attempt to change the permissions on the directory for you.
If you are receiving this error you need to do the following: -
- Go into your Hosting Panel (Plesk)
- Go into ‘Website Scripting and Security’ (or similar).
- Look for ‘Perl Support’ or something similar to this.
- Untick this checkbox.
If you are unable to locate this, it may be that your hosting company have disabled this functionality for your account.
If this is the case please contact them regarding this to make the change.