Pop Up Questionnaire on Exit

[GiftedLlama]

Hello,

Apologies if this has been asked before but I'm looking into setting up a pop up questionnaire which will appear on site exit so I can find out why people didn't buy/what they thought of the site etc..

I remember at Actinic training some time ago somebody said they had achieved this & it was very successful in getting feedback.

Can anyone point me in the right direction? Is this something Actinic can do or is it done seperately?

Thanks alot
Jackie

[Nadeem]

Hi Jackie,

If you go to "Design | Option | Layout" and on the receipt page layout, select "Printer Friendly Receipt page", once it has been selected. Then click on "Edit", and what you could do is include a button for a popup, with the following

<input type=button value="Questionnaire" onclick="ShowPopUp('question.html',800,600)">

The only issue with the above is that you would need to create your own question.html and incorporate a formmail. Formmail is a perlscript, which gives you the ability to send the content to an email (much like our Contact US page). I hear good things about NMS FormMail. Here is a link: http://nms-cgi.sourceforge.net/

Kind Regards

[GiftedLlama]

Thanks Nadeem - I'll have a look at this.

Regards
Jackie

[bekyed]

Ah Nadeem.

That's good, but what if the customer leaves before they get to the checkout or during?
Can you do this with the exit page url in catalog for instance?

Bek.

[Nadeem]

Hi Wayne,

If you want the customer to redirect to the questionnaire once they click on "Cancel" or finish the order, then you could simply go to "Design | Option | Miscellaneous". Here put a tick in "No Frames in checkout" and for the "Url for Completed and Aborted Checkout", simply put in the main link for the questionnaire, i.e. http://www.domain.com/acatalog/questionnarie.html

This should work.
Kind Regards

[bekyed]

Hi Nadeem,

It doesn't work.
Does not seem to like the url.

Wayne.

[James M SellerDeck]

Hi there

What is the URL you are using for the completed and aborted checkouts?

Does it work when you click the Done button on the reciept page? Also what version are you using?

[Mike Hughes]

I've always found this site uefull for pop-up info. Including details on how to do a pop-up on exit.

http://www.nowsell.com/pop-ups/exit-popup-scripts.html

Mike

[jont]

Keep in mind with automated pop up scripts these may not be viewed depending on the security settings of the viewers browser - best to use a clickable link or the re-direct as Nadeem suggests